Tina Mays

I am seeking a full time/permanent position that gives me the opportunity to learn and grow within the company. Licensed to sell in 30+ states. Also interested in customer service roles. Authorized to work in the US for any employer. Willing to relocate: Anywhere

Licensed Insurance Agent - Everise - Omaha, NE

(2021-10 - 2025-11)

Assist bcbsnc customers with enrollment into health plan also enrolled United Healthcare customers choose the right health plan for 65years of age an older on Medicare and Medicaid. I also had customers service role once Annual Enrollment was over, at that time my duties consisted of helped go over claims denied or claims processed. Job duty also included calling pharmacy in regards to medications being processed or if override for refills was needed

Licensed Insurance Agent-Benefit Consultant - GoHealth - Charlotte, NC

(2021-05 - 2021-10)

• Assess and identify the needs of your customer over the phone
• Make the complex buying experience of healthcare transparent and easy to navigate
• Effectively sell health insurance plans and products to customers
• Demonstrate excellent customer service

Reservation Specialist - Intelliride/Transdev - Omaha, NE

(2018-06 - 2020-01)

Receive phone and online requests for services, screen each request, and if approved, assign the trip to the appropriate NET provider.

• Follow system and procedures to ensure consistent application of criteria for approval decisions.
• Check Transdev email account for important staff updates.
• Abide by policies and procedures provided in the Training Manual.
• Attempt to resolve client concerns while on the phone, but if they are unable or are asked to escalate a call to a supervisor, manager, etc they may escalate the call to a reservation specialist team lead. If no reservation specialist team lead is available, the RS must document this on the client record and then escalate the call to a supervisor

EPS Packer - Airlite Plastics Co - Omaha, NE

(2017-05 - 2018-06)

Inspection foam products for defects and stack them on to pallet. Label and wrap them to be shipped. I was also the lead breaker who relieved others from there machine.

• Team work: If others were having a difficult time running machines, I would show them an easier and safer way to get the job done.

Patient Care Technician - Davita - Omaha, NE

(2014-02 - 2016-04)

• 1:1 Patient Care. Spent majority of the day in direct one-on-one patient care to provide safe, comfortable and hygienic dialysis treatment.
• Built long-term relationships with patients who are suffering from end stage renal disease and are receiving treatment on average 3 times/week.
• Teamwork. Cross functional team of clinicians including technicians, nurses, dietitians, social workers and leadership.
• Technician Duties. Monitored patients before, during and after dialysis treatment including measuring and recording stats, patient observations, and hemodialysis machine setup.

Customer Service Representative - Sitel - Omaha, NE

(2010-12 - 2012-05)

Assist customers with account concerns. Upsale packages. Reimburse customers if it applies. Sale DirecTV channels and sport packages. Reboot satellite signal

Packer/Loader - Specialty Finishing Diamond Co - Omaha, NE

(2008-06 - 2010-11)

• Catch pasta boxes from glue machine
• Inspect for defects
• Load items on pallet to be shipped

Upper secondary education - Mcc Nebraska (2025-10)

High school diploma or GED