Tiona Brown

Seasoned Security Professional with 8+ years of expertise in SOC operations, CCTV monitoring, and access control systems. Skilled in maintaining secure environments, responding to incidents, and delivering outstanding customer service with professionalism and strong communication skills.

Security Officer - Gemological Institute of America - New York, NY

(2021-07 - 2025-07)

• Highly trained Security Operations Center (SOC) Officer with extensive experience in monitoring, incident response, and threat detection.
• Experienced in access control systems, badge management, visitor verification, and restricted area security.
• Strong written and verbal communication skills with the ability to prepare detailed incident and daily activity reports.
• Excellent customer service skills with a professional and approachable demeanor when assisting staff, clients, and visitors.

Lead Security Officer - MG Security Services - New York, NY

(2017-09 - 2020-04)

• Prepared detailed incident, shift, and daily activity reports with strong attention to accuracy and detail.
• Controlled access to facilities by verifying identification, issuing badges, and enforcing security procedures.
• Trained and mentored new security officers on SOC operations, access control, patrol procedures, and emergency response.

Asset Protection Specialist - Century 21 Department Store - New York, NY

(2015-09 - 2017-09)

• Conducted surveillance investigations to reduce inventory shrinkage and asset loss.
• Monitored access control systems and restricted areas to prevent unauthorized entry theft.
• Maintained accurate records of security incidents, investigations, and evidence documentation.

High School Diploma - G.W. Carver High School for Sciences (2007-09 - 2011-06)