Tiona Means

Seeking a position in a professional atmosphere where I can utilize my skills, experience, integrity, and positive energy to benefit the success of your organization. Problems solving individual, contributor, and people oriented team player, who is solution focused ready to make a difference within your organization.

CUSTOMER SERVICE REP - Really Great Company - remote

(2022-01 - 2023-12)

Skip (Customer service Rep.)

• Negotiated contracts and prices with clients to exceed sales goals.
• Oversaw client deposits no transactions and updated billing information in company databases.
• Developed and supported strong customer relationships and networks within designated sales territory.
• Attended scheduled training sessions, department meeting and company events TO BUILD biking and promote company image

RETENTION SPECIALIST - Really Great Company

(2024-01)

• Assisted policyholders with questions regarding coverage, premium, beneficiary, and claims.
• Handled high volumes of inbound nd outbound calls while maintaining professionalism and empathy.
• processed policy updates including beneficiary changes, address updates, and payment arrangements.

VOLUNTEER - HOUSTON FOOD BANK - HOUSTON, TX

• SORTED, INSPECTED, AND PACKAGED DONATED FOOD ITEMS FOR DISTRIBUTION TO FAMILIES IN NEED ACROSS SOUTHEAST TEXAS
• ORGANIZED FOOD BOXES EFFICIENTLY IN A FAST PACED TEAM ORIENTED ENVIRONMENT
• MAINTAINED CLEANLINESS AND SAFETY STANDARDS IN WAREHOUSE AND PACKING AREAS
• COLLABORATED WITH DIVERSE VOLUNTEER TEAMS TO MEET DAILY PRODUCTION AND DISTRIBUTION GOALS
• CONTRIBUTED TO THE MISSION OF ALLEVIATING HUNGER AND FOOD INSECURITY QUARTERLY

High school diploma - Prairie View A&M university (2028)

Prairie View A&M university (2028)