Tkeyah Hughes

Healthcare administrative professional with 11+ years of experience in patient scheduling, appointment coordination, patient registration, insurance verification, medical records, billing support, and healthcare administration. Experienced managing patient information, coordinating appointments, communicating with patients and insurance companies, and supporting high-volume healthcare operations. Proficient in EMR/EHR systems, Microsoft Office, Athenahealth, and eClinicalWorks.

Known for accuracy, professionalism, confidentiality, and providing excellent patient service while managing multiple priorities independently.

Client Care Coordinator - Watershed Counseling - Flowood, MS

(2023-02)

• Coordinate patient appointments and maintain accurate scheduling, demographic, insurance, and patient information within electronic medical records.
• Communicate with patients regarding appointments, intake requirements, and administrative needs while providing professional and compassionate customer service.
• Process patient intake documentation and ensure required information is complete and accurate prior to appointments.
• Verify insurance information and supporting documentation and identify discrepancies requiring follow-up.
• Utilize EMR systems, Microsoft Office, and multiple software platforms to manage patient and administrative information.
• Manage a high volume of patient-related tasks while maintaining accuracy, confidentiality, and HIPAA compliance.
• Prioritize competing responsibilities and work independently in a fast-paced healthcare environment.

Insurance Precertification Representative / Checkout Receptionist - Women's Health Associates - Flowood, MS

(2018-12 - 2023-01)

• Assisted patients with scheduling, checkout, appointment-related needs, and administrative questions in a busy women's healthcare practice.
• Reviewed patient insurance information and supporting documentation for accuracy and completeness prior to submitting pre-authorizations.
• Entered and maintained accurate patient demographic, insurance, and medical information within electronic records.
• Coordinated with insurance companies and healthcare providers to resolve documentation discrepancies and authorization issues.
• Processed high volumes of patient information while meeting productivity, accuracy, and quality expectations.
• Provided professional patient service while handling sensitive healthcare information in accordance with HIPAA requirements.

Medical Receptionist - Urology Associates of Mississippi - Flowood, MS

(2018-08 - 2018-12)

• Scheduled and supported patient appointments while maintaining accurate demographic, insurance, and medical information.
• Verified patient information prior to appointments to ensure records were complete and accurate.
• Assisted patients with administrative questions, billing inquiries, and appointment-related needs.
• Managed multiple priorities in a fast-paced medical office while providing professional and courteous patient service.
• Maintained confidentiality of patient information in compliance with HIPAA.

Switchboard Operator & Billing Clerk - Southern Women's Health - Flowood, MS

(2012-09 - 2018-08)

• Answered and directed high volumes of patient telephone calls while providing professional and courteous customer service.
• Assisted patients with administrative and appointment-related needs and directed calls to the appropriate department or staff member.
• Entered billing information and maintained accurate patient account records.
• Reviewed insurance and billing documentation for completeness and accuracy.
• Processed high volumes of information while maintaining accuracy, confidentiality, and organizational standards.
• Collaborated with physicians, billing staff, and office personnel to support efficient daily operations.

Dental Assistant Program - Meridian Community College

High School Diploma - Meridian High School