Toby Cordova

Proven Customer Care & Management in a Career Spanning 10+ years. Solid project management skills with effective combination of balancing multiple priorities and innovative strategies to continually meeting and exceeding company objectives. Adding unsurpassed commitment to customer quality and professionalism, directly impacting company image and customer loyalty.

Ready to contribute to the growth of a progressive company with quality products and services. Qualified by on the job business education, customer service and administrative experience. Team-based management and advanced interpersonal communication.

Vice President of Corporate Development - AES Inc. - Las Vegas, Nevada

(2008-10)

Customer Support Systems, Modified Customer Based Relations, Developed Customer Compliance and Inquiries departments to insure adequate support to all Customer base.

• Help raise over 1 million in Private Equity for company to build Pilot Facility for the company.
• Evaluated and Changed unsuccessful sale documentation creating over 500,000 in Private Equity within a short window of time

Select Staff –Life Specialist - Lovell Insurance Agency Inc. (State Farm Registered Agent)

(2008-08 - 2008-11)

Currently working in a career in the Insurance Industry working with a customer base of over 3000.

• Fully orientated with application process for Life, Disability, Casualty, and Property Insurance.
• Fully orientated with application process for State Farm Banking Products.
• Helped the Agent Get back His Select Agreement by reaching required life accounts within Short window of time.
• Help evaluate and retrain key employees on new marketing concepts.

Select Staff –Life Specialist - Downey Insurance Agency Inc. (State Farm Registered Agent)

(2007-11)

Current working for a rewarding career in the Insurance Industry working with a customer base of over 900.

• Fully orientated with application process for Life, Disability, Casualty, and Property Insurance.
• Fully orientated with application process for State Farm Banking Products.
• Helped the Agent Get back His Select Agreement by reaching required life accounts within Short window of time.
• Help evaluate and retrain key employees on new marketing concepts.

Director of Customer Relations - Prestige Properties LTD - Bangkok, Thailand

(2003-02 - 2007-08)

Managed Customer Support Systems, Modified Customer Based Relations, Supervised Customer Service Operations. Developed cost effective approaches on day to day operation reducing overhead and increasing profits. Headed the Customer Compliance and Inquiries departments to insure adequate support to a large international Customer base.

Coordinated highly effective customer service technology and set the pace in developing systems to achieve results. Implemented new sales techniques in increased sales productivity in the firm to 15% over a 4 year period.

• Supervised 70 Employees (Sales and Customer Service Representatives)
• Trained New Recruits
• Conducted Training Seminars
• Organized, Planned & Controlled office operations
• Coordinated Market Research
• Supervised 2 sales offices and 1 Customer Service office
• Preformed the work of 3 full-time associates slashing labor expenses by expanding personal responsibility to include Database Administrations, Personnel Development, and Human Resources.
• Created policies and procedures, setting high standards for new employees to surpass existing company sales records.
• Supervised operations of personnel, employee payroll, reimbursements, and quality management

Customer Service Manager - TKG International LTD - Bangkok, Thailand

(2001-04 - 2003-02)

Managed Automated Information systems, Customer Support Systems, Modified and Repaired Customer Based Relations, Supervised Customer Service Operations. Saved $250K the first year by renegotiating printing contracts, relocating customer service and sales production to reduce overhead cost and improve shipping schedules. Developed and trained a team to provide support to Culturally Diverse and International Customer Base.

• Supervised 28 Customer Service Representatives
• Trained New Recruits
• Conducted Training Seminars
• Organized, Planned & Controlled Daily, Weekly, Monthly & Annual Customer Transaction Reports for 2,800 Customers
• Designed, Planned, Implemented and evaluated programs, services and procedures.
• Trained new recruits in project management skills with effective combinations of balancing multiple priorities and innovative strategies to continually meet and exceed company objectives.
• Decreased inventory, application prices, and licensing expenses by standardization for, pc desktops, and networking systems

Sales Manager - TKG International LTD - Bangkok, Thailand

(2000-03 - 2001-04)

Spearheaded transition from outdated department technology to highly functional, cost effective sales increasing business solutions that have dramatically improved efficiency, decreased expenses and optimized the satisfaction the customers had over the firm

• Design, plan, implement, and evaluate programs and functions, financial controls, sales and marketing strategies. Evaluated new employee's performance producing 15 of the companies' top producers totaling 2.5 million in sales.
• Helped reinforce and improve Sales from $250K per month to $1 million per month/room breaking the overall sales record of the company.
• Transformed an under producing sales team, immediately resolving long-standing problems, instituting incentives that elevated performance while building morale and motivation.

Junior Account Executive - TKG, Financial Consultants LTD - Bangkok, Thailand

(1999-03 - 2000-03)

• In 14 months I personally produced sales of 900K with just 63 clients.
• Surpassed personal quota, generating more than 150% of sales goals and 125% of service goals. Overachieved area sales objectives every eligible quota.

Kasetsart University (2006-01)

Washington Life & Disability - Pro Schools (2007-09)

Washington Property And Casualty - Intellipass (2008-01)