Logistic Manager/Hiring Manager at Ryder Logistics (2021-01 – Present)
Responsible for managing 22 DTS drivers supporting Toyota, Subaru, Alro steel, and Proximo accounts for Indiana, Michigan, Ohio, and Kentucky.
- Manage daily operations of all drivers including assignments, and payroll, and new postings.
- Negotiate with accounts for profitability and ensure all needs are met.
- Responsible for gaining new accounts as necessary.
Regional Director at REEF Kitchens (2019-01 – 2021-12)
Hired for a food-tech start-up specializing in ghost/virtual kitchens that serve multiple concepts through delivery platforms.
- Managed daily operations of multi-state restaurant operations with 12 different concepts to include: resource allocation, budgeting, process improvements, and Key Performance Indicators (KPIs).
- Hired and trained teams that improved performance across several sites and brands.
- Supported the development of a successful marketing strategy and advertising initiatives to drive business development.
Director of Operations/Chief Operating Officer at RAYDAL HOSPITALITY (DBA Sabor Latin Street Grill) (2017-01 – 2019-12)
Recruited to oversee all operations and Human Resources of a portfolio of quick casual and full-service restaurants with high a growth rate, while developing the franchise part of the business.
- Responsible for successfully opening new corporate and franchise stores which doubled units for the company.
- Implemented a plan for existing units, while creating company-wide standards, resulting in a 33% increase in operating efficiency.
- Developed all manuals including Operations, the Employee Handbook, Food Safety Audit, etc.
- Doubled stores sales through a new catering program.
- Developed 2 District Managers and established the franchise team to support new franchisees.
Chief Operating Officer at BRH ENTERPRISE (DBA Sonic Drive-in) (2013-01 – 2017-12)
Recruited to the Sonic franchise to again serve the company and revitalize operations.
- Directed operations: P&L, sales, customer service, vendors, and recruitment and training.
- Focused on culture and accountability, adding individual incentives to the compensation plan.
- Increased profits by $444,000 in first year—and sustained 8% growth in 2015; 9% in 2016.
- Negotiated agreements with all vendors with fixed costs resulting in annual savings of 30%.
- Established goals with quantifiable metrics to manage expenses: food, paper, labor.
- Oversaw remodeling of 8 units (approx. $800,000) within 18 months.
Franchise Business Consultant/Director of Operations at BOJANGLES' (2011-01 – 2013-12)
Recruited by executive team to serve as franchise business leader.
- Identified sites for new units in Alabama, Florida and Georgia and oversaw construction
- Hired new managers (Directors, GMs and AGMs).
- Negotiated all food, paper, signage, and zoning contracts.
Director of Operations/Franchisee at BRH Enterprise (DBA Sonic Drive-in) (2001-01 – 2011-12)
Sought by franchisee to develop the Sonic franchise within NC (9-county area with 10 stores).
- Held full P&L responsibility for all operations.
- Served as member of the People and Training Committee of the Franchise Advisory Committee. Built the company; earned vested interest (to 30%), and later sold rights.
- Negotiated and established exclusive territory rights within 9-county data marketing area (DMA) for Sonic. Oversaw permitting, zoning and equipment purchasing.
Regional Director at TAR HEEL CAPITAL (Wendy's franchise) (1997-03 – 2001-10)
Managed 45 stores in NC and SC, representing $76 million in annual revenue.
- Spearheaded turnaround of 20 stores, resulting in nearly 100% gains in profits.
- Developed 3 District Managers and 2 General Managers who won annual awards.
Director of Training at TAR HEEL CAPITAL (Wendy's franchise) (1996-10 – 1997-03)
Oversaw training and development programs for Managers and 64 restaurants.
- Created new programs; taught classes; and certified all training stores.
- Assisted company's president in driving sales and profits in under-performing stores.
District Manager at TAR HEEL CAPITAL (Wendy's franchise) (1994-03 – 1996-10)
Managed and trained staff for 6 locations, including P&L and human resources.
- Exceeded company expectations for all KPI categories: profits, sales and employee retention which resulted in 3 consecutive awards for District Manager of the Year.
