Area General Manager - Air Culinaire Worldwide - South Florida - South Florida, FL
(2022-03)
- Establish budgets, build forecasts, analyze P&L, maintain costs factors- labor, food, paper, and delivery expenditures for $2.5M in revenue yearly.
- Hire, train and develop management, chefs, cooks, garde manage and delivery personnel maximize operations.
- Directed daily operations for production, delivery of all catering activities for kitchen in West Palm Beach including orders, inventories, coaching, reporting, relationship building with vendors and clients.
- Fulfill catering orders to private airports and FBOs in Vero Beach, Ft Pierce, Stuart, West Palm Beach, Boca Raton and Fort Lauderdale.
- Provide catering to the top 2% of the world as clientele, with high expectations and standards.
- Handle VIP accounts- military, politicians, entertainers, athletes, CEOs, and sports teams such as the Miami Dolphins and Jacksonville Jaguars.
Facilities Director - Drive Shack - West Palm Beach, FL - West Palm Beach, FL
(2020-04 - 2022-03)
- Maintain monthly preventative maintenance on all equipment: golf carts, lighting, HVAC, heating, refrigeration, electrical in the kitchen, bars, and front desk.
- Train and develop team of IT specialists, mechanics, plumbing and electrical specialists to repair any services to uphold standards in a 60,000 ft. Family Entertainment Center.
- Build relationships with internal management, Corporate Directors, and outside vendors such as ACBDE airport officials, building contractors, landscaping companies, waste management personnel, Late night cleaning crews, golf range affiliates and Taylor Made/American Golf.
General Manager - Brio Tuscan Grille - Boca Raton, FL - Boca Raton, FL
(2019-06 - 2020-01)
- Planned and directed all restaurant operations with sales at $2.2M.
- Maintained high standards of food, service, health, and safety, ensure the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources.
- Set operating goals and objectives for kitchen, bar, and front of the house staff of 70+ employees.
- Managed staff performance with established standards and procedures- decreased labor 6%.
- Monitored adherence to health, safety and hygiene standards in kitchen and restaurant.
Director of Operations - I Heart Mac and Cheese - Boca Raton, FL - Boca Raton, FL
(2017-10 - 2019-06)
- Established standard operation procedures, processes, and policies for 7 new QSR restaurant in South Florida
- Created manuals for all processes procedures and protocols for General Managers
- Developed new store opening training processes. Built foundation with clear directions for new corporate locations and franchise locations from build out with General Contractors to Certificate of Occupancy
- Set Labor controls. Breakdown day to day, weekly and monthly execution to ensure restaurants timely activities from opening prep to closing duties to maximize labor
- Implemented financial recording by setting and monitoring budgets, analysis of forecasting budget variances and take corrective actions to set
- Directed all activities of the hiring process- related to the recruiting, retaining, promoting onboarding and termination of Management employees. Conducted HR activities to establish new hire protocols.
Area Manager - Little Caesars Pizza - Wauconda, IL - Wauconda, IL
(2014-10 - 2017-01)
- Managed all aspects of 7 franchise locations and conducted 2 new store openings
- Drove sales from $4.8 million $7.1 million in my territory
- Uphold operational excellence set forth from corporate SOP training guidelines and verifying staff is knowledgeable of how to execute accordingly
- Responsible for the interviewing, hiring, training, evaluating, coaching, counseling and developing staff
- Organized all Regional Marketing activities for local store marketing programs in Northern Illinois
- Oversee ordering, inventories, receiving policies to maximize food cost and quality of products sold to the guest
Food and Beverage Director - Eskape Entertainment - Buffalo Grove, IL - Buffalo Grove, IL
(2010-07 - 2013-10)
- Rebranded restaurant and nightclub with new décor and menu changes, increased sales 22% to $1.3 million
- Responsible for the food and beverage financials staffing, operations, training, hiring, catering and marketing of the Food and Beverage department for the restaurant, bar, nightclub and bowling facility
- In charge of training all staff in food preparation, food safety, proper cleaning procedures, bar skills, guest oriented food service, health codes, local and state restaurant laws
Food and Beverage Manager - TopGolf Chicago - Wood Dale, IL - Wood Dale, IL
(2007-10 - 2010-06)
- Developed operational standards by creating company manuals, training materials and programs, facility checklists and specific processes for conducting efficient and effective business for a new company.
- Responsible for the interviewing, hiring, training, evaluating, coaching, counseling and developing staff of 60- cooks, servers, bartenders and busboys along with front desk staff.
- Built yearly facility marketing campaigns, organized marketing programs, created signage, detailed events calendar, and communicated internally and externally for building guest, vendor and company involvement.
Regional Operations Manager - Quiznos Sub - Chicago, IL - Chicago, IL
(2005-02 - 2007-09)
- Directed 45 Quiznos Subs in Chicago, Illinois with annuals sales of $36M.
- Maintained territory P&L statements to analyze line-by-line profitability and variances in reporting.
- Conducted training programs for new product rollout meetings for 200 franchise owners quarterly.
- Monitored all aspects of store operations and coaching of franchisees by ensuring compliance with SOP.
- Ensured key processes are being utilized to control food, paper, discount sand labor costs to minimize expenses.
- Evaluated brand standards through store visits and Quality Assurance inspections on a weekly basis.
- Generated CRM management reports and communicated results with VP of Operations.
Assistant Food and Beverage Manager - Hillcrest Country Club - Long Grove, Illinois - Long Grove, Illinois
(2003-02 - 2005-02)
- Assist management of the food and beverage department, staffing, operations, training, hiring, catering and marketing for the restaurant and golf course.
- Monitor kitchen activities for consistent high quality of food preparation and service.
- Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with club policies.
- Respond to complaints, taking any and all appropriate actions to turn unhappy members experience into recovery.
Marketing Manager - Image 1 Visual Communications - Chicago, IL - Chicago, IL
(2002-01 - 2004-01)
- Responsible for the marketing department of eight graphic designers - planning, implementation and completion of specific products relating to vendor specifications in the food and beverage industry such as POP, collaterals, marketing materials and website design.
- Develop sales presentations for key account customers by integrating sales and marketing information to customized design pipeline for event campaigns in Chicago.
- Account management of 35 customers in the hospitality industry.
