Application Consultant - Medius Software
(2022-12)
- Onboarded new clients to the Medius Payments SaaS solution, ensuring a seamless and customized experience throughout all onboarding stages.
- Validated project scope and requirements with clients and banks to ensure effective execution of onboarding tasks.
- Developed and implemented comprehensive testing schedules for domestic and international payment types prior to production launch.
- Led weekly progress meetings with clients and bank project teams, proactively identifying and mitigating potential roadblocks.
- Managed client communications from initial payment production through successful implementation and testing, ensuring a smooth transition to long-term support.
Realtor - Keller Williams Realty, Inc.
(2019-03 - 2022-03)
- Developed and nurtured robust client relationships to understand real estate needs and objectives.
- Utilized knowledge of local market trends to address client requirements and guide buyers and sellers through transactions.
- Negotiated contracts and provided consultative support to first-time homebuyers.
Customer Solutions Engineer / Practice Area Consultant, IT Practice Area - UPS
(2017-01 - 2019-12)
- Collaborated with sales teams and customer leadership to identify technology solution opportunities for system integrations and software development.
- Documented comprehensive solution requirements and contributed pricing input for customer proposals.
- Managed end-to-end solutioning process and established technical credibility with clients.
- Oversaw project execution for software implementations, product enhancements, and system upgrades.
Customer Solutions Manager – Automotive and Industrial Sector - UPS
(2010-01 - 2016-10)
- Partnered with account managers and client decision-makers to uncover business solution opportunities in the automotive and industrial sectors.
- Analyzed business and supply chain challenges, focusing on technology, engineering, and process enhancement.
- Developed and presented proposals for strategic solutions to boost client sales and reduce operational costs.
- Generated $2M to $10M annually by providing warehouse optimization solutions, achieving 20% to 40% labor savings and reducing transportation costs by 10%.
Customer Solutions Manager - Professional Services Sector - UPS
(2008-01 - 2010-10)
- Collaborated with financial and legal clients to identify opportunities for business process enhancement.
- Developed business proposals for technology, engineering, and supply chain solutions.
- Provided subject matter expertise on supply chain and distribution network challenges.
- Improved clients' supply chains, increased sales, optimized processes, and reduced operational costs through effective solutions.
