Tom Fales

Executive leader with 35+ years of progressive experience building, scaling, and transforming security integration, monitoring, field operations, and service organizations. Proven success leading multi-million-dollar P&Ls, driving operational turnarounds, improving profitability, developing high-performing teams, and aligning physical security, technology, and business strategy across North America. Recognized for operational excellence, organizational transformation, leadership development, regulatory compliance, and sustainable growth.

Vice President, Integrations at SecureWon (2026-03 – Present)

• Selected to build and lead SecureWon's Security Integration Division throughout New England.
• Developed operational framework, pricing strategy, service delivery standards, quality assurance programs, and technician utilization models supporting scalable growth.
• Established strategic manufacturer and channel partnerships for CCTV, access control, intrusion detection, intercom, visitor management, and monitoring solutions.
• Integrated physical security and cybersecurity offerings to deliver comprehensive risk management solutions.
• Responsible for divisional profitability, customer satisfaction, project execution, operational performance, and long-term growth initiatives.

Founder & CEO at CTR Consulting (2025-11 – Present)

• Founded executive advisory and management consulting practice specializing in leadership, accountability, operational performance, organizational transformation, and culture improvement.
• Advise executive teams on strategic planning, governance, operational efficiency, and sustainable growth.
• Developed consulting frameworks centered on Communication, Transparency, and Respect (CTR) to improve engagement and organizational performance.

Senior Director, iSOC Services at Prosegur Security USA (2024-08 – 2025-11)

• Led North American Integrated Security Operations Center (iSOC) operations for a global security organization exceeding $5 billion in annual revenue.
• Directed enterprise monitoring operations supporting commercial real estate, manufacturing, utilities, and critical infrastructure clients.
• Managed operational budgets, staffing, service delivery, KPI development, performance management, and strategic initiatives.
• Successfully achieved UL 827B monitoring center certification.
• Led complete modernization of iSOC infrastructure, workflows, technologies, and operational procedures.
• Improved operational efficiency, employee engagement, service quality, and customer satisfaction while reducing response times.

Director of Operations at SAF Technologies (2023-08 – 2024-08)

• Directed budgeting, inventory, quality assurance, and operational performance.
• Improved efficiency by 18%, reduced overhead by 18%, and increased productivity by 25% through operational and digital transformation initiatives.

Regional Operations Manager at American Alarm & Communications (2019-03 – 2023-08)

• Oversaw service, installation, project management, and operational performance across multiple branch locations.
• Transformed the Worcester branch from the sixth-ranked grossing branch operating at a loss into the company's second-highest-performing branch within one year.
• Achieved temporary #1 branch ranking during a 2022 reporting period.
• Improved operational efficiency by 10%, reduced operating costs by 12%, and increased employee retention by 25%.
• Implemented leadership development programs that increased internal promotions by 20%.

Director of Field Operations at Viewpoint Monitoring (2013-05 – 2019-03)

• Led field operations, workforce management, inventory control, logistics, and service delivery.
• Improved operational efficiency by 15%, reduced overhead by 18%, and increased workforce productivity by 25%.

In Progress in Business Administration – Mount Wachusett Community College

Associate Degree in Electronics – Assabet Valley Regional Vocational High School