Tomika Tate

Dedicated and dependable customer service professional with 10+ years of experience in front desk operations, customer support, and administrative assistance. Skilled in greeting customers, answering multi-line phones, scheduling appointments, maintaining records, resolving concerns, cash handling, and supporting daily office operations. Known for professionalism, organization, and excellent communication.

Delivery Driver - Amazon Flex - Country Club Hills, IL

Deliver packages safely and on time while providing dependable customer service and maintaining efficient delivery routes.

Customer Service Coordinator / Front Desk - The Salvation Army - Chicago, IL

(2015-03 - 2025-01)

• Provided front desk support by greeting clients, answering multi-line phones, scheduling appointments, and maintaining records.
• Processed paperwork and documentation for all departments, ensuring accuracy and timely completion.
• Conducted facility tours for clients and visitors, providing information about programs and services across all departments.
• Assisted clients by answering questions, resolving concerns, and directing them to the appropriate department.
• Handled cash transactions and supported daily office operations.

Customer Service Representative - The Salvation Army

(2012-05 - 2015-03)

Handled high-volume customer inquiries, processed transactions, updated customer records, resolved complaints, and delivered excellent customer service.

High School Diploma - Chicago Vocational High School