Tommika Lewis
Admin Assistant | Client Communications
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About
I’m a results-driven event and hospitality professional with a passion for creating seamless experiences—from coordinating large-scale conventions to managing front-office operations with precision and poise. With over a decade of experience across event planning, guest services, and project administration, I’ve built a reputation for being both the detail-oriented organizer and the go-to problem solver in high-stakes environments.
Whether I’m developing SOPs to streamline logistics, leading a front desk team to top customer satisfaction rankings, or serving as the central communication hub between vendors, clients, and internal teams—I bring clarity, warmth, and strategic execution to every task. I thrive where operations meet people: blending analytical thinking with a personable touch to drive outcomes that leave a lasting impression.
As I grow professionally, I’m eager to transition into roles that challenge me in project coordination, operations, or event management—where I can continue connecting dots, leading initiatives, and delivering excellence with heart.
Experience
- Hospitality Leadership: Excelling in front desk roles at major hotel brands like Marriott and Hyatt, where you earned recognition for exceptional guest satisfaction and operational excellence.
- Team Supervision: Training new hires, creating process documentation, and overseeing financial tasks as a Front Office Supervisor—demonstrating a knack for team leadership and operational precision.
- Customer Engagement: Cultivating memorable client experiences through personalized service, upselling, and problem-solving in both hotel and retail environments.
- Software Proficiency: Skilled in Microsoft Office Suite, SharePoint, QuickBooks, Asana, and various hotel systems (OPERA, HOTSOS, Empower, GXP).
Education
Currently in the works.