Tommy Thongkham

Newly certified Emergency Medical Technician and United States Air Force veteran with a strong background in safety, leadership, operations management, and high-accountability environments. Completed EMT training with hands-on ambulance ride-along experience and current NREMT certification. Six years of military experience supporting electrical systems, maintenance operations, safety procedures, and mission-critical operations, including overseas service in Baghdad, Iraq.

Experienced supervising teams of 100+ employees, responding to operational challenges, maintaining regulatory compliance, and communicating effectively with diverse populations. Dependable, calm under pressure, safety-focused, and committed to providing compassionate and professional service to patients and the community.

Operations Manager / Owner at SHMACK CITY NOODLES (2020-06 – Present)

• Oversee daily business operations with an emphasis on employee, customer, and workplace safety.
• Manage multiple employees while ensuring operational standards and procedures are consistently followed.

Onsite Manager at RANDSTAD USA (2020-01 – 2021-08)

• Managed onsite operations and workforce support for multiple logistics clients throughout the Inland Empire.
• Supervised and supported a workforce of more than 100 employees while maintaining effective communication with employees and client leadership.

Client Program Manager at ADECCO (2016-09 – 2019-12)

• Managed employee performance, development, and service-level expectations for assigned client programs.
• Conducted regular one-on-one meetings with direct reports to review performance metrics, KPIs, and career-development goals.

Warehouse Associate at AMAZON (2012-10 – 2015-06)

• Supported daily department operations in a fast-paced warehouse environment.
• Assisted with labor allocation, department meetings, job assignments, and communication with internal and external suppliers.

Electrical Systems Journeyman at UNITED STATES AIR FORCE (2004-08 – 2010-08)

• Maintained and supported electrical systems and infrastructure across a military installation.

EMT Student Ride-Along at ADVANTAGE AMBULANCE (2026-07 – 2026-07)

Completed a 10-hour ambulance ride-along as part of EMT training.

• Observed EMS operations, crew coordination, patient interactions, and emergency response procedures.
• Gained exposure to ambulance operations and the responsibilities of EMS personnel in the field.
• Observed the importance of scene safety, communication, professionalism, and patient dignity during EMS operations.
• Worked alongside EMS professionals in a fast-paced field environment while maintaining appropriate student-learner responsibilities.

EMT Student Ride-Along at AMR AMBULANCE (2026-07 – 2026-07)

Completed a 12-hour ambulance ride-along as part of EMT training.

• Observed EMS crews responding to calls and managing patient-care situations in the field.
• Gained additional exposure to prehospital emergency medical services and ambulance operations.
• Observed patient assessment, communication, documentation, teamwork, and safe patient-care practices.
• Developed a greater understanding of EMS workflow, crew dynamics, and the importance of maintaining composure in dynamic situations.

Bachelor of Science in Electrical Engineering – Southern California Institute of Technology

Emergency Medical Technician Certification Course – West Coast EMT (2026-06 – 2026-07)