Toni McCall

Hospitality professional with 10+ years of experience in high-volume restaurants, upscale casual dining, and bar management. Skilled in craft cocktails, inventory control, upselling strategies, and guest experience excellence. Proven ability to manage full bar and floor operations, balance registers, and maintain top-tier service standards in fast-paced environments. ServSafe and Alcohol Certified.

Bartender / Server - Zerillo's - Oldsmar, FL

(2025-09)

• Manage high-volume bar and dining sections during peak service hours
• Deliver personalized guest experiences to drive repeat business
• Process cash and card transactions accurately using POS systems
• Maintain bar cleanliness, organization, and inventory standards

Bartender / Server - Surf Shack - Westchase, FL

(2025-01)

• Open and close bar operations including register reconciliation
• Manage inventory and place weekly liquor/beer orders
• Lead pre-shift meetings and coordinate side work execution
• Drive revenue through suggestive selling and menu education

Bartender / Server - Joe's Crab Shack - Clearwater, FL

(2024-02 - 2024-12)

• Executed bar and restaurant open/close procedures
• Promoted Landry's Select program and gift card sales
• Maintained speed and accuracy in high-volume service environment
• Utilized Aloha POS system for order accuracy and efficiency

Server - Salt Rock Tavern - Oldsmar, FL

(2023-06 - 2024-01)

• Delivered upscale casual dining experience with emphasis on menu expertise
• Assisted guests with allergens, portion details, and wine pairings
• Increased check averages through strategic upselling

Bartender / Server / Assistant Manager - Dilla Libre - Scottsdale, AZ

(2020-11 - 2021-12)

• Sole FOH manager during shifts overseeing full restaurant operations
• Managed staff coordination, register balancing, and guest resolution
• Maintained inventory and supported promotional campaigns
• Operated Toast POS system

Server - Outback Steakhouse - Paradise Valley, AZ

Server - The Cheesecake Factory - Chandler, AZ

Bartender - Sun Lakes Country Club - Chandler, AZ

Server/Banquet - Old Town Tortilla Factory - Scottsdale, AZ

Bartender - The Angry Crab Shack - Ahwatukee, AZ

Associate Degree - English - Penn State University