Tonia L

Personable, hard-working professional, with extensive experience in various administrative support roles, medical office management, and warehouse operations. Self-driven, with proven ability to manage time and priorities, surpass goals and excel in fast-paced environments while performing well under pressure. A critical thinker, with sound judgment, decision-making and communication abilities.

Recognized for exceptional professionalism and a robust work ethic; but most importantly, a sincere commitment to providing the highest levels of quality service and support. Able to remain flexible and adaptable to change, with a strong ambition for growth.

Warehouse Order Picker at Frito-Lay (2024-11 – 2025-02)

• Picked and filled orders quickly to maintain demanding productivity goals of 1800 cases per shift.
• Loaded orders onto rolling carts and pallets and then onto trucks safely and securely.
• Operated equipment such as pallet jacks and hand trucks to move heavy items.
• Performed general warehouse duties as necessary.

Fulfillment Associate at Amazon Services LLC (2022-09 – 2024-08)

• Ranked in the top 9% of production in a warehouse with over 1600 employees.
• Continuously surpassed production goals while ensuring exceptional standards of quality.
• Maintained high levels of productivity while adhering to strict safety practices.
• Double-checked order shipment contents against work orders to ensure accuracy.
• Packed, labeled and documented items for outgoing shipping.
• Picked orders using handheld RF scanners and transported items to fulfill orders.

Executive Administrative Assistant at Ray Krones Consulting (2013-01 – 2022-05)

• Performed all administrative duties, remotely and in-office, while serving as assistant to the CEO.
• Maintained records and files and performed in-office billing and collections.
• Organized, managed and maintained CEO's calendars and schedules and booked travel.
• Answered phone calls and emails and directed them to the appropriate parties.
• Scheduled meetings and ensured the smooth execution of business operations.

Front Office Manager / Administrative Assistant at The TriStaff Group (2007-08 – 2012-12)

• Filled various positions at different medical facilities in need of temporary staffing.
• Each assignment lasted anywhere from one day to six months in duration.

Office Manager / Chiropractic Assistant at Frost Chiropractic & Rehabilitation (2004-05 – 2007-06)

• Advanced to manager within three weeks of hire at a fast-paced clinic seeing 200+ patients per week.
• Performed daily office duties, insurance verification research and assisted the doctor directly.
• Managed all aspects of patient relationships and was responsible for the hiring of massage therapists.
• Transcribed QME reports, Work Comp documents, authorization requests, chart notes and other forms.
• Employed marketing and promotion efforts which increased patient volume by 1/3rd.

Office Management / Records Filing – Grossmont College (2002-06)

Medical Assisting / Phlebotomy – Concorde Career Institute (1992-12)

High School Diploma – Sunset High School (1990-06)