Tonia Lindsey

Compassionate and detail-oriented care coordinator with 5+ years of experience supporting individuals with behavioral health, medical, and social needs. Skilled in care coordination, client engagement, and developing person-centered care plans that improve outcomes and access to services. Proven ability to build trusting relationships, collaborate with interdisciplinary teams, and advocate for vulnerable populations in remote and community-based settings.

Inbound Customer Service Representative at Humana (2023-11 – 2025-12)

• Delivered high-quality customer service while handling high call volumes in a fast-paced environment.
• Assisted clients with service navigation, scheduling, and resolving issues related to care access.
• Demonstrated professionalism, empathy, and effective communication in all interactions.

Special Education Teacher Assistant at Cumberland County Schools (2022-08 – 2023-08)

• Documented student behaviors and outcomes to address pertinent issues.
• Collaborated with staff and administration to coordinate care and support for students, fostering a team-based approach.
• Increased student rapport through positive reinforcement.

Rehabilitation Counselor at NC Department of Health and Human Services (2018-03 – 2020-08)

• Collaborated with community resources, medical professionals, and employers to coordinate services and reduce barriers to employment.
• Provided vocational counseling, career guidance, and skills development programs for adults with disabilities.
• Developed customizes rehabilitation plans, resulting in a 20% increase in successful client job placements within the first year.
• Managed a caseload of 50+ individuals with physical and mental health disabilities.

Case Manager at Arizona Department of Economic Security (2015-02 – 2018-12)

• Developed individualized, patient-centered care plans addressing physical, behavioral, and social health needs
• Coordinated services across healthcare providers, behavioral health professionals, and community resources.
• Advocate for clients to ensure access to appropriate medical, mental health, and social services
• Maintain consistent communication with clients to monitor progress and adjust care plans as needed

Bachelor of Science in Psychology – University of Phoenix (2013)