Surgery Scheduler
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Timely and friendly greets patient upon arrival. Accurately updates demographic data and checks in patient and informs clinical staff. Copies insurance cards, verify insurance eligibility. Assigns insurance company or plan to each encounter.
Creates and appointments and schedule follow-up appointments. Enter patient charges, procedure codes, and diagnosis codes. Collect copays and outstanding balances. Responsible for physician appointment book, changing schedules.
Mail sort. Answering all incoming calls for 2 different locations. Direct calls to appropriate area. Electronically send prescription to nurses to send to pharmacy.
Receptionist/Registration - University Health Systems
(2019-01)
Timely and friendly greets patient upon arrival. Accurately updates demographic data and checks in patient and informs clinical staff. Copies insurance cards, verify insurance eligibility. Assigns insurance company or plan to each encounter.
Creates and appointments and schedule follow-up appointments. Enter patient charges, procedure codes, and diagnosis codes. Collect copays and outstanding balances. Responsible for physician appointment book, changing schedules.
Mail sort. Answering all incoming calls for 2 different locations. Direct calls to appropriate area. Electronically send prescription to nurses to send to pharmacy.
Surgery Scheduler/Office Coordinator - Vein Guys - Augusta, GA - Augusta, GA
(2018-09 - 2019-12)
Enrollment Support Specialist - US Carenet/NavCare - Augusta, GA - Augusta, GA
(2017-01 - 2018-12)
Receives consents, obtains and processed client data. Answers incoming calls as operator and directs to appropriate personnel while applying superior customer service skills.. Understand the Medicare Benefit for Chronic Care Management (CCM) and Transitional Care Management (TCM) and articulates to the client/patient the benefits of the program and the impact to their wellness plan.
Enters all information accurately and promptly into electronic medical record system according to organization's processes and procedures. Provides general office support as directed. Follows all privacy policies and maintain the confidentiality of protected healthcare information (PHI).
Client Service Representative - Ciox Health/AU Health - Augusta, GA - Augusta, GA
(2016-01 - 2017-12)
Receive incoming request for information and responds to request by mail, walk-ins and telephone inquiries and retrieving facsimile inquires in a a timely manner Complete release of information request including retrieving patient medical charts via EMR. Copying and scanning and electronically transmit medical records to processing operations. Perform quality check all work to ensure accuracy of release, confidentiality, and proper invoicing.
Maintain working knowledge of the current state laws regarding fee structure and HIPPA regulations as well as facility policies in regards to release of information. Demonstrate helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.
Flow Controller/Access Services Rep. III - Cincinnati Children's Hospital - Cincinnati, OH
(2008-01 - 2016-12)
Greet all families, vendors and direct them to appropriate area.
Lead person for 7 registrars in Orthopedic Clinic. Works proficiently on Epic registration and maintain a score of 95% on quality scorecards. Registers on an average of 300 patients monthly for 8 different doctors. Assisted clinical staff in creating a radiology protocol to better assist nurses and families when patients need radiology procedures performed. Train all new staff in the registration process. Post payments and collect copays according to insurance policies. Create job aids to work more efficiently with the registration process and work environment. Responsible for overseeing coworkers and meet the needs of the families and clinical staff. Handle conflicts and emotionally charges situations that may arise with families, patients, and clinical staff. Schedule on an average of 150 patients per month for 8 different doctors using the Epic System. Maintain clinic area, coffee machine, order supplies. Conduct daily morning meetings on possible issues, daily count of patients, doctor daily volumes, and possible family issues. Comply with hospital policies and procedures while maintain the upmost priva
BS - Paralegal Studies - University of Cincinnati (2012-01 - 2015-12)
Certificate - Paralegal - Cincinnati State Technical and Community College (2010-01 - 2012-12)
Associate of Arts - Early Childhood Education - University of Cincinnati (1997-01 - 2000-12)
