Back Office Lead Registered Dental Assistant - Donald E. Snyder, D.D.S. Orthodontics - Fresno, CA
(2006-08 - 2013-06)
- Managed daily back office operations, ensuring smooth workflow and adherence to protocols.
- Oversaw team performance, providing mentorship and guidance to staff for optimal efficiency.
- Streamlined appointment scheduling using advanced practice management software, enhancing patient experience.
- Implemented inventory management processes, reducing discrepancies and improving accuracy.
- Monitored compliance with health regulations
- Coordinated communication between front office and clinical teams, enhancing collaboration and information flow.
- Evaluated workflows to identify improvement areas, enhancing service delivery quality.
- Assisted in a variety of orthodontic procedures, maintaining high standards of clinical practice.
- Conducted detailed orthodontic imaging, including photographs and X-rays, to ensure comprehensive treatment documentation.
- Achieved accurate impressions and trimming for diagnostic models.
- Coordinated emergency on-call situations, addressing urgent issues with efficiency.
- Oversaw OSHA compliance initiatives and facilitated educational training for workplace safety.
Back Office Supervisor - Terry Loeffler/Steven Yatrofsky, D.D.S., D.M.D. Orthodontics - Fresno, CA
(2004-08 - 2006-08)
- Supervised daily operations, ensuring efficient workflow and adherence to protocols.
- Trained new staff on office procedures and best practices for patient management.
- Streamlined scheduling processes, resulting in improved appointment efficiency and enhanced patient satisfaction.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented inventory control measures, leading to reduced supply costs through strategic sourcing.
- Implemented strategies to improve cost-efficiency in the back office without compromising service quality.
- Implemented inventory control measures, reducing supply costs through strategic sourcing.
- Managed external service providers to facilitate the completion of outsourced back office tasks.
- Executed chairside assistance across all procedures, meticulously managing patient record filing and charting for efficient practice operations.
Dental Assistant/Laboratory Technician - Stephen J. McAuliff, D.D.S., M.S.D. Orthodontics - Visalia, CA
(2004-05 - 2004-08)
- Assisted in orthodontic procedures, ensuring patient comfort during treatment.
- Prepared and sterilized dental instruments, trays, and surfaces maintaining a sterile work environment in compliance with infection control protocols.
- Educated patients on oral hygiene practices, promoting better post-treatment care adherence.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and arranged instrument/material trays for dental procedures.
- Performed precise impressions and pouring and trimming of diagnostic models to ensure accurate representations.
Dental Assistant - Stephen D. O'Hara, D.D.S., M.S.D. Orthodontics - Reedley/Fresno, CA
(2002-11 - 2004-05)
- Facilitated patient care as chairside assistant during orthodontic procedures, ensuring comfort, explained treatment and support.
- Prepared treatment areas and sterilized instruments to maintain safety standards.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Managing patient records, accuracy in documentation processes.
- Explained treatment procedures and instructed patients on home care guidelines.
- Took dental photos for orthodontic records.
Front End Supervisor - Kmart Corporation - Dinuba, CA
(2000-06 - 2003-01)
- Supervised front-end checkout operations, ensuring efficient customer service and smooth checkout processes.
- Trained and mentored staff in operational procedures and customer engagement.
- Managed store return processes and inventory control operations.
- Oversee lunches and breaks for all associates
- Oversaw daily cash revenue inventory to ensure accurate financial reporting.
