Customer Service Representative - Culligan Water Co.
(2024-05)
- Diligently assessed customer problems and created claim resolutions.
- Performed all work in accordance with customer and company standards.
- Provided excellent customer service to members and went above my duties to help resolve accounts.
- Thoroughly provided customers with detailed information on their accounts and answering the question to the best of my knowledge
- Process payments to ensure customers stay in good standing with their accounts
- Process orders through IFS
Claims-Sup Express FNOL-Assoc II - Allstate
(2021-08 - 2024-05)
- Validated all claims completely and accurately.
- Diligently assessed customer problems and created claim resolutions.
- Reviewed determined and released reimbursements to various customers in accordance with company guidelines.
- Performed all work in accordance with customer and company standards.
- Thoroughly provided customers with detailed information on their claims and answering the question to the best of my knowledge
- Provided excellent customer service to members and went above my duties to help resolve claims.
Office Service Clerk - Dinsmore & Shohl
(2019-06 - 2021-08)
- Responsible for all necessary court filings documents for cases.
- Ensuring that all client files were well maintained and kept up to date.
- Ensured the prompt ordering of all office supplies.
- Responsible for uploading and scanning documents to I-manage Distribute mail.
- Ensured all postage outgoing mail was ready to be sent promptly.
- Ensured that all calls were answer and messages were delivered to the correct party.
Pharmacy Tech/ Human Resource Manager/ Manager/Clerk - Kroger
(2003-08 - 2019-06)
- Ensured proper filling of prescriptions and pulling and distribution of patient prescriptions.
- Answering all phones calls that came in and speaking with doctors' offices to ensure that correct prescription was received and filled.
- Ensured that proper procedures were followed for Hiring, Payroll, Kronos, filing of paperwork, recruiting new hires, and conducting Interviews, scheduling, training new/old employees as needed.
- Assisted with the process of employee transfers to other departments.
- Administer and over saw proper proceed were followed for Drug Testing and the submission of background checks.
- Assisted with the associate relations and worked closely with our management team planning and developing career paths for all individuals.
- Helped develop and administered new employee on-boarding and orientation to introduce our talent to our company history.
- Responsible for Ordering Products, receiving and processing deliveries and Scheduling deliveries.
- Helped with the proper handling of all customer service procedures and planning daily tasks.
