Ambulatory Urgent Care and Occupational Health Registration Check in Operator - Hurley Medical Center Urgent Care - Flint, MI
(2025-07 - 2025-11)
- Assisted in checking Urgent care patients.
- Performs clerical and administrative duties related to patient care.
- Communicates directly with patients/and or family members to collect patient information on the phone to complete the registration process through the collection of patient health information, insurance eligibility and patient demographics.
- Collects co-payments and communicate out-of-pocket costs.
- Verifies insurance coverage, benefits
Customer Service Representative (Hybrid) - SenderraRX - Flint, MI
(2023-09 - 2024-04)
- Handled around 50-75 calls/day.
- Communicates directly with patients regarding co-payments, insurance payments and prescription delivery.
- Collects co-payments and communicate out-of-pocket costs.
- Verifies insurance coverage, benefits and creates price estimates and reverifications as needed.
- Generates, reviews and analyzes patient data reports and conduct follow-ups on inconsistencies and issues as needed.
- Performs clerical and administrative duties related to patient care.
- Communicates directly with patients/and or family members to collect patient information on the phone to complete the registration process through the collection of patient health information, insurance eligibility and patient demographics.
- Identifies past due balances and collects any amounts due.
- Obtains and enters data into system.
- Processes prescription orders.
- Pharmacy triage and coordination.
Patient Access Representative (Remote) - United Healthcare Group (Optum Insight) - Flint, MI
(2012-09 - 2023-08)
- Handled around 100 calls/day.
- Communicates directly with patients regarding co-payments, insurance payments and prescription delivery.
- Collects co-payments and communicate out-of-pocket costs.
- Verifies insurance coverage, benefits and creates price estimates and reverifications as needed.
- Generates, reviews and analyzes patient data reports and conduct follow-ups on inconsistencies and issues as needed.
- Performs clerical and administrative duties related to patient care.
- Communicates directly with patients/and or family members to collect patient information on the phone to complete the registration process through the collection of patient health information, insurance eligibility and patient demographics.
- Identifies past due balances and collects any amounts due.
- Obtains and enters data into system.
- Processes prescription orders.
- Pharmacy triage and coordination.
