Tori Davis

Experienced customer service professional with over 6 years of delivering exceptional support and client care, alongside 3+ years in commercial driving and transportation. Skilled in clear, professional communication, accurate data entry, and maintaining detailed records. Committed to safety, efficiency, and creating positive customer experiences.

Adept at resolving issues, adapting to fast-paced environments, and contributing to team success. Known for reliability, strong work ethic, and a passion for continuous growth within companies that value service excellence and professional development.

Member Services Healthcare - ResultsCX

(2024-11)

• Took inbounds calls related to Sunshine Health accounts, delivering accurate and timely support.
• Documented all members and provider interactions for quality and performance tracking using CRM tools such as Truecare, Omni and Portico.
• Assist members with claims and appeals, rewards, material requests, and more
• Added authorized contacts to member accounts and ensured proper account access permissions.
• Assisted member with Primary Care Provider (PCP) changes and completed updates in the system.
• Verified member eligibility and updated contact and demographic information as needed.
• Educated members on their health plan benefits, available services, and coverage details.
• Helped members locate in-network healthcare providers based on their specific needs and location.
• Maintained compliance with HIPAA regulations while handling sensitive personal and health information.
• Demonstrated empathy, patience, and professionalism in every interaction, ensuring high member satisfaction.

Server - Millers Ale

(2024-10)

• Provided attentive, friendly, and efficient service to guests in a fast-paced dining environment, ensuring a positive and memorable dining experience.
• Accurately took food and beverage orders, communicated special requests to kitchen and bar staff, and delivered orders promptly.
• Demonstrated strong knowledge of menu items, daily specials, and promotions to assist guests with selections and upsell when appropriate.
• Maintained cleanliness and organization of dining areas, including resetting tables, refilling condiments, and ensuring overall restaurant readiness.
• Collaborated with the kitchen staff, bartenders, and fellow servers to ensure smooth service flow and excellent team communication.
• Complied with health, safety, and sanitation guidelines, including proper food handling and allergen awareness.
• Assisted in opening and closing duties such as side work and shift change reporting.

Chauffeur/Driver - Destination MCO

(2021-12 - 2025-06)

• Safely and efficiently operated vehicles while adhering to company protocols and traffic regulations.
• Delivered exceptional customer service consistently exceeding client expectations.
• Maintained vehicle cleanliness to ensure a professional and pleasant experience for passengers.
• Demonstrated professionalism and courtesy in all interactions with customers and team members.

Paratransit Bus Driver - Citrus Connection - Polk county surrounding areas

(2020-03 - 2021-12)

• Safely operate paratransit vehicles to transport passengers with physical, cognitive, or mobility challenges to scheduled destinations.
• Operated in Polk county surrounding areas
• Provide professional, courteous, and compassionate service, assisting passengers boarding and exiting the vehicle, including the operation of wheelchair lifts and securements.
• Follow scheduled routes and manifest instructions while maintaining flexibility for on-demand changes or delays.
• Conduct daily vehicle inspections and safety checks, reporting any issues to maintenance to ensure vehicle reliability and compliance.
• Maintain accurate trip records, mileage logs, and incident reports using both paper and electronic systems.
• Communicate with dispatch and team members via two-way radio to coordinate scheduling and handle real-time passenger needs or route adjustments.
• Trained in ADA regulations, defensive driving, passenger assistance techniques, and emergency response procedures.

Amazon Delivery Driver - Big Dog Delivery

(2019-11 - 2020-03)

• Provided resolution to guest inquiries to ensure a seamless vacation planning experience.
• Delivered packages daily with a 100% on-time rate and minimal damage reports.
• Used Amazon's Rabbit device to optimize routes and maintain efficiency.
• Conducted daily inspections and followed all DOT safety guidelines.
• Provided on-the-spot resolutions and represented the Amazon brand positively.

Paratransit Operator - MV Transportation

(2017-09 - 2019-11)

• Transport passengers with disabilities safely and on time.
• Assist riders with boarding, exiting, and mobility devices.
• Perform daily vehicle inspections and report issues.
• Follow routes and schedules; adjust for real-time changes.
• Maintain trip logs and communicate with dispatch.
• Trained in ADA compliance, defensive driving, and safety.

Confirmation Benefits Specialist - Bluegreen Vacations

(2016-05 - 2017-09)

• Elevated guest satisfaction by managing inbound and outbound calls, finalizing reservations, verifying qualifications, and presenting benefits to prospective timeshare clients.
• Resolved guest inquiries, discrepancies, and issues with excellent customer service, ensuring timely and effective resolutions.
• Consistently achieved measurable success in commission-based sales through enthusiastic and engaging customer interactions.

Diploma - Osceola High School