Tori Ecby

Results-driven operations and administrative professional with experience in fleet management, dispatch operations, customer service, and team leadership. Skilled in managing high-volume communications, maintaining accurate records, coordinating schedules, and resolving customer concerns. Proven ability to build relationships, manage multiple priorities, and deliver exceptional service in fast-paced environments.

Mechanical Clerk at MV Transportation (2026-02 – Present)

• Maintain fleet maintenance records, work orders, and service documentation.
• Coordinate with technicians, vendors, and management regarding vehicle repairs and maintenance schedules.
• Process invoices, purchase orders, and maintenance-related paperwork.
• Ensure accurate recordkeeping and compliance with company maintenance procedures.
• Support daily fleet operations through administrative and logistical coordination.

Dispatcher at MV Transportation (2025-04 – 2026-02)

• Coordinated daily dispatch operations, assigning routes and workloads efficiently.
• Monitored schedules, delays, and real-time service changes.
• Communicated with drivers, customers, and management to ensure seamless operations.
• Resolved service issues, reroutes, and emergency situations professionally.
• Maintained accurate logs, reports, and service documentation.

Work-From-Home Customer Support Representative at UnitedHealth Group (2023-10 – 2025-04)

• Provided customer support via phone, chat, and email.
• Assisted customers with account inquiries, scheduling, and issue resolution.
• Managed high call volumes while maintaining quality standards.

General Manager at Anytime Fitness (2021-02 – 2023-09)

• Led daily operations, staff scheduling, and customer experience initiatives.
• Managed budgeting, forecasting, and financial reporting.
• Directed sales efforts and improved member satisfaction and retention.

Business Administration