ERP & Operations Specialist | Order Management
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An Operations & Client Service professional with 10+ years of experience supporting order lifecycle workflows, ERP systems, and cross‑functional coordination within the furniture industry. My background includes deep hands‑on expertise with Hedberg ERP, where I manage order entry, quoting, pricing updates, order tracking, and change processing.
I also support installation and project close‑out activities through PUNCH walkthroughs using Fieldwire, Monday.com, and Procore, ensuring accurate documentation and timely resolution of issues. I work closely with sales, logistics, warehouse, production, and installation teams to maintain workflow accuracy and deliver a smooth customer experience.
I’m passionate about system efficiency, operational accuracy, and improving processes that help teams work better together. I enjoy roles where I can combine technical systems knowledge with strong communication and problem‑solving skills to support both internal teams and customers.
Operations & Client Service professional with 7+ years of experience managing order lifecycles, coordinating cross‑functional workflows, and supporting project kickoff activities. Expert in ERP systems, documentation accuracy, shipment coordination, and serving as a key point of contact between operations, sales, and client services. Known for precision, communication, and keeping complex processes running smoothly.
Bachelor of Science in Accounting.
