Customer Relations Associate - Nike - San Clemente, CA
(2025-01)
- Lead and provide high-quality customer service experience while exceeding sales goals aligned with Nike's brand values and service standards.
- Assist customers with product inquiries, orders, returns, and issue resolution across multiple channels.
- Handle escalated concerns professionally to protect customer loyalty and operational integrity.
- Communicate clearly and empathetically while resolving concerns efficiently and professionally.
- Represent Nike with authenticity, positivity, and accountability in every customer interaction.
- Maintain accuracy, consistency, and speed in customer interactions.
- Contribute to a team culture focused on movement, inclusion, and continuous improvement.
Seasonal Associate - Nike - Napa, CA
(2024-12 - 2025-02)
Nike Napa Outlet
Seasonal Associate - Nike - San Diego, CA
(2025-02 - 2025-04)
Nike Citadel Outlet
Operations & Customer Support Associate - Freshpark Industries LLC - Huntington Beach, CA
(2012-01)
Support customers, partners, and internal teams through responsive, solutions-oriented communication.
- Coordinate orders, fulfillment accuracy, and customer inquiries across multiple channels.
- Resolve service issues efficiently to ensure positive customer experiences and repeat business.
- Represent the Freshpark brand professionally across in-person, phone, and digital interactions.
- Lead and support urban youth programs centered around action sports, movement, and positive culture.
- Help operate the 327 Program, a supervised after-school initiative serving inner-city youth from 3:00 PM to 7:00 PM while parents are at work.
- Provide a structured, safe environment focused on accountability, teamwork, and constructive use of time.
- Build trust with families, schools, and community partners through consistency and positive outcomes.
Movie Industry Driver - 399 Teamsters - North Hollywood, CA
(2015-01)
- Serve as a trusted point of contact for production teams, talent, and studio staff.
- Coordinate schedules, logistics, and time-sensitive deliveries in high-pressure environments.
- Ensure accurate, on-time delivery of high-value equipment to major studios.
- Adapt quickly to changing priorities while maintaining professionalism and service excellence.
Route Owner - FedEx Ground - Anaheim, CA
(2008-01 - 2014-12)
- Managed multiple high-volume delivery routes in South Orange County.
- Handled customer inquiries, delivery issues, and service recovery.
- Trained and supervised drivers to meet service standards.
- Expanded routes through relationship-based local outreach.
Professional Basketball Player - K-FUM Basket - Skellefteå, Sweden
(1999-01 - 2000-12)
- Competed as a professional athlete in an international league environment.
- Trained and performed at an elite level under structured coaching and team systems.
- Demonstrated discipline, accountability, and teamwork in a performance-driven setting.
- Adapted to international living, cultural differences, and professional expectations abroad.
- Represented the organization with professionalism on and off the court.
