Torrey Bailey

Responsible, hardworking Key Manager with 3 years in supporting management functions for successful establishment. Led team of 3rd Key Manager to maintain store cleanliness and provide prompt, friendly customer service. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase repeat business.

CDL A OTR Truck Driver - Marco Polo Trucking LLc - Houston, TX

(2023-07 - 2024-05)

• Assisted in loading/unloading when necessary, contributing to a more efficient overall process from start to finish.
• Enhanced delivery efficiency by optimizing routes and adhering to strict schedules.
• Received recognition as Driver of the Month multiple times due to exceptional performance in meeting deadlines, maintaining safety, and providing excellent customer service.
• Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.

OTR Box Truck Driver - BDM Trucking - Houston, TX

(2022-09 - 2023-05)

• Managed time effectively during long-haul trips, adhering to federal Hours of Service regulations without compromising deadlines or safety standards.
• Performed minor repairs when necessary to keep the truck running efficiently, reducing downtime due to mechanical issues.
• Navigated through various weather conditions while adhering to safety protocols, ensuring safe transport of goods at all times.
• Coordinated closely with warehouse staff for effective loading/unloading procedures, ensuring safe handling of goods throughout the process.

Temporary Worker - Staff Force Personnel Services - Houston, TX

(2021-12 - 2022-08)

• Worked fast to complete tasks and meet daily deadlines.
• Followed instructions and procedures to complete assigned tasks.
• Maintained work areas by cleaning and straightening for maximum productivity and safety.
• Cleaned and straightened work areas to maximize productivity and safety.

Warehouse Forklift Operator - McLane Food Service - Houston, TX

(2021-02 - 2021-08)

• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
• Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
• Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
• Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.

Pipe Yard Helper - Pipe Distributors Inc - Houston, TX

(2020-06 - 2020-12)

• Performed manual labor and random jobs to help teams accomplish goals.
• Followed supervisor instructions to complete tasks on time.
• Cleaned and straightened work areas to maximize productivity and safety.
• Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.

3rd Key Manager - Goodwill Houston Select Stores - Tomball, TX

(2017-09 - 2020-04)

• Helped customers locate desired items and transfer oversized items to vehicles.
• Greeted customers and directed to requested products.
• Took on customer service duties as needed, contributing with teams of up to 10 to achieve top ratings in satisfaction surveys.
• Directed training and retraining of employees to boost performance and enhance business results.
• Rotated merchandise and displays to feature new products and promotions.
• Effectively supervised staff of 10 personnel by implementing company policies, protocols, work rules and disciplinary action.

Skilled Laborer Assembly-Forklift-Machine Operator - Temp Agency - McKinney, Texas

(2013-03 - 2017-05)

• Responsible for multitude shipping and receiving functions
• Safely operated heavy equipment and forklifts
• Perfect safety record
• Trained on and operated a variety of manufacturing equipment
• Worked effectively with co-workers and independently

Nursing Assistant Elderly Care - Groom Senior Living - Allen , TX

(2011-11 - 2013-05)

• Helped organize and monitor walking exercising care programs
• Managed room duties to include bedding and laundry
• Assisted housekeeping and floor maintenance
• Planed and prepared meals, followed by clean-up
• Assisted with bathing, dressing, and grooming
• Strictly adhered to proper protocol during all emergencies

Warehouse Logistics Shipper Receiver - Pep Boys Distribution Center - Mesquite, TX

(2011-02 - 2011-07)

• Received incoming shipments and compared to work orders
• Counted items to ensure that the correct number have been received
• Determined storage areas for incoming shipments and allocate appropriate space within the warehouse
• Assisted in loading and unloading trucks and determined safe ways of stacking items on the truck and retrieving items in a safe manner
• Record damaged or defective items and replace them according to company policies
• Make sure that all incoming and outgoing shipments are properly labeled and that corresponding documents are available with each shipment
• Arranged for carrier vehicle or pick-up
• Posted weight and shipment charges
• Maintained files and shipping records

Warehousing and Manufacturing - Machine Operator - Blockbuster Distribution Center - McKinney, TX

(2008-07 - 2009-11)

• Secured packaged items for shipment on pallets, boxes, crates or within shrink- wrap
• Mentored new employees on warehouse procedures, safety practices, and efficiency techniques
• Loaded and unloaded shipment trucks, trailers, and vans
• Performed minor repairs on warehouse equipment
• Operated several heavy machines used in the manufacturing process of various

High School Diploma - Allen High School

Medical - Medical Assisting - Florida Community College (2021-05)