Financial Advisor - Achieve - Tempe, AZ
(2025-09)
- Developed personalized financial plans to meet clients' long-term goals.
- Implemented streamlined processes for client onboarding, improving efficiency.
- Provided ongoing support to clients, enhancing relationships and trust.
- Educated clients on financial products and services, ensuring informed decisions.
General Manager - Center Court Pickleball Club - Gilbert, AZ
(2024-07 - 2025-09)
- Oversaw daily operations of a high-volume pickleball club, including staffing, scheduling, member relations, and financial performance.
- Led membership growth initiatives resulting in a significant increase in new sign-ups, renewals, and member engagement.
- Developed and implemented programming such as leagues, clinics, and tournaments to drive revenue and enhance community involvement.
- Trained and managed a diverse team, fostering a positive work culture while ensuring top-tier customer service and operational efficiency.
- Certified in CPR/AED/First Aid, Finger Printing, and Food Handling
Recreation Coordinator - City of Maricopa - Maricopa, AZ
(2023-10 - 2024-05)
- Coordinate and oversee sports staff, managing youth and adult sports programs, ensuring smooth operations
- Develop and maintain community partnerships with NFL Flag and Jr Suns, enhancing program outreach
- Administer multiple sports department budgets, ensuring efficient resource allocation
- Certified in CPR/AED/First Aid, Finger Printing, Food Handling, USA Football, and Jr NBA/Jr Suns leagues
- Experience in aquatics and field painting, contributing to comprehensive sports program management
- Trained workers in operations, safety standards and customer service.
- Prepared workers for special groups and VIPs with advanced plans.
- Managed safety supplies, first aid kids and other program equipment.
Onboarding specialist (Lead) - American Express - Phoenix, AZ
(2022-07 - 2023-10)
- Pilot team for onboarding business and consumer checking accounts
- Valedictorian of the pilot onboarding training class
- Spearheaded the seamless onboarding of new business and consumer checking accounts, ensuring customer satisfaction and retention
- Led a pilot team for early tenure customers, enhancing initial customer interactions and support structures
- Provided critical backup support during peak call volumes, maintaining high service levels and customer satisfaction
- Achieved top performance in pilot onboarding training, demonstrating exceptional understanding and application of processes
Sports Manager - The Salvation Army Ray and Joan Kroc Corp Community Center - Phoenix, AZ
(2015-01 - 2021-12)
- Led and managed gym staff, overseeing all youth sports programs, achieving community engagement awards
- Managed and evaluated 40+ employees, ensuring high performance and effective team collaboration
- Created and managed multiple budgets, optimizing resource allocation and financial efficiency
- Implemented off-site advertising, increasing program enrollment and community participation
- Increased youth sports program enrollment by 25% through strategic community partnerships and targeted marketing campaigns
- Streamlined budget management processes, reducing operational costs by 15% while maintaining program quality and staff satisfaction
Pharmacy Technician/ Customer Care Specialist - CVS Caremark - Phoenix, AZ
(2013-03 - 2016-01)
- Managed medication inventory, ensuring accuracy and efficiency, leading to improved stock levels
- Assisted pharmacists in preparing and dispensing medications, enhancing workflow and patient satisfaction
- Resolved customer inquiries and issues, maintaining high customer service standards
- Optimized medication inventory processes, significantly reducing discrepancies and ensuring seamless operations
