Service Director - Envision Motors - El Dorado Hills, CA
(2025-02)
- Direct all service operations including budgeting, staffing, vendor management, and customer retention strategies.
- Recruit, train, and mentor service staff, improving productivity and reducing turnover.
- Implement scheduling efficiencies and process improvements to maximize departmental throughput.
- Ensure compliance with safety protocols, environmental regulations, and manufacturer standards.
- Monitor departmental KPIs, regularly reporting performance to senior leadership.
Service Manager / Assistant Service Manager - Audi - Palo Alto, CA
(2024-01 - 2025-01)
- Managed and motivated a team of advisors and technicians, ensuring timely service and high-quality standards.
- Increased service department throughput by 20% through optimized scheduling and workflow improvements.
- Oversaw budgets and cost controls, exceeding profitability targets by maximizing repair order efficiency and upselling services.
- Partnered with marketing to develop seasonal promotions, increasing customer traffic and retention.
Service Advisor / Assistant Service Manager - Rick Hendrick Chrysler Jeep Dodge Ram - Duluth, GA
(2022-01 - 2024-12)
- Served as primary customer liaison, effectively explaining technical services and building trust.
- Streamlined communication processes, improving transparency and reducing customer complaints.
- Delivered outstanding customer service in a high-volume environment, consistently surpassing satisfaction benchmarks.
- Recognized for ability to thrive under pressure while maintaining attention to detail.
Owner / Operator - Alcosta Automotive Repair - San Ramon, CA
(2011-01 - 2022-12)
- Founded and operated a successful repair shop, providing full-service automotive repairs for diverse vehicles.
- Negotiated supplier contracts, reducing costs by 15% and boosting profitability.
- Built and maintained a large and loyal customer base by delivering service to 50+ customers daily.
- Managed hiring, training, and development of staff to ensure operational excellence.
