Home Based Case Manager, MS - Hoosier Families, Inc. - Indianapolis, Indiana
(2019-03)
Call Center Manager, Ms - Oaklawn Psychiatric Center - Elkhart, South Bend, Goshen, Indiana
(2018-07 - 2019-01)
- Managed a staff of 8 employees in Call Center
- Implemented the 4DX Disciplines of Execution
- Created Scoreboards regarding the 4DX Disciplines of Execution
- Responsible for working the call center phones
- Submitted weekly and daily reports in regards to call center numbers
- Responsible for implementing improvements to decrease waiting lists
- Conducted weekly and monthly presentations in regards to decreased waiting list
- Submitted reports comparing waiting lists and current client list for all centers
- Held weekly staff meetings with employees
- Responsible for maintaining employee files
- Managed employee payroll, schedules, vacation requests, sick time
- Conducted employee Performance Reviews
Individual Contracted Home Based Therapist, MS, QMHP - Self-Employed, Contracted Therapist - Indianapolis, Indiana
(2014-11 - 2017-11)
Child and Adult Home Based Therapist/Case Manager, MS, QMHP - Whitington Homes and Services - Fort Wayne, Indiana
(2013-09 - 2014-06)
Child and Adult Home Based Clinician/Therapist, MS, QMHP - Resource/Resolute/Arcadia - Indianapolis, Indiana
(2012-02 - 2012-08)
- Conducted required quality reviews/audits on client files and documentation.
- Familiarity with Medicaid and various community based waiver programs.
- Performed daily home visits (community setting) with clients in order to provide therapeutic services.
- Managed my own schedule and worked autonomously from home, following systems and meeting deadlines.
- Responsible for making initial contact and completed initial assessments with the families in an effort to develop appropriate/necessary recommendations for future success.
- Developed initial and master treatment plans and bio psychosocial assessments.
- Diagnosed patients as appropriate according the DSM-IV-TR.
- Completed the CBCL/YSR, Erasor, YLSI, Jsorrat, EON and IRARCCA assessments for each family/child(ren).
- Provided necessary resource and support system development.
- Provided family counseling/HBT one to two times weekly.
- Provided Domestic Violence and Substance Abuse Counseling.
- Provided crisis intervention as necessary.
- Participated in case conferences, school conferences and court appearances with the family as requested.
- Provided family advocacy as needed.
- Provided case management and coordination of services with the Family Preservation Worker.
- Participated in ongoing assessment and evaluation of the family's goals.
- CANS/ANSA Super User.
Clinician I/Therapist (Residential), MS, QMHP - IDTC, Indiana Developmental Training Center - Indianapolis, IN
(2011-02 - 2012-02)
- Executed obligatory monthly quality improvement surveys on client files.
- Completed application processes for Medicaid, TBI and Family Support Waivers/BDDS/DDARS.
- Provided therapeutic services to children/adolescents with dual diagnosis (MR/DD/MI)
- Developed and implement the follow-along of behavior support plans for individuals residing in the residential treatment facility.
- Worked with individuals who receive Medicaid Waivers, etc.
- Completed assessments and Initial Treatment Plans for adolescents.
- Conducted weekly/biweekly individual and family counseling.
- Provided and participated in group therapy to clients who resided in the facility.
- Completed monthly, discharge and biannual reports to the Juvenile Court system (Probation/DCS).
- Attended/testified in Court hearings with clients and families.
- Provided insight and feedback into client's progress/regress to Probation Officers, DCS Case Managers, GAL's, CASA's and the Court system.
- Completed CANS/NYTD and EON assessments regularly.
- CANS/ANSA Super User.
- Participated in weekly case staffings with assigned Psychiatrists.
- Coordinated medical and psychiatric services (Medications) with Medical Staff.
- Provided ongoing training to Youth Services Staff and incoming staff.
- Maintained regular contact and communication with The Federal Bureau of Prisons, DCS Case Managers, Probation Officers, CASA (Court Appointed Advocates), Guardian Ad Litems, Attorneys, Parents, Foster Parents, Independent Living Providers, Adult Services Providers, etc.
Residential Services Supervisor, MS, QMHP/OMHP - Wishard Health Services-Midtown Community Mental Health - Indianapolis, IN
(2008-10 - 2011-02)
- Served on the Quality Improvement committee.
- Completed random and mandatory client file audits in order to maintain compliance with JACHO.
- Worked with clients living in a community setting (transitional housing units).
- Completed application processes for Medicaid, TBI and Family Support Waivers/BDDS/DDARS.
- Managed psychiatric facility and outpatient treatment.
- Responsible for interviewing, hiring and firing staff.
- Coordinated, trained and supervised facility staff (10).
- Facilitated weekly staff meetings and supervision to staff.
- Responsible for coordinating staff's work schedule.
- Managed staff's payroll, approving vacation and PTO time.
- Provided leadership, conflict resolution and problem solving amongst staff and clients.
- Responsible for being on call 24/7 to address any staff or client issues.
- Provided leadership and strategic planning of clinical services/programs.
- Conducted psychiatric assessments and provided psychiatric diagnosis.
- Completed Medicaid Billing daily.
- Utilized EMR (Electronic Medical Records) daily.
- Responsible for providing a safe and therapeutic environment for residents.
- Functioned in the role of Coordinator and Supervisor of case management and program services.
- Implemented and evaluated programming in the residential facility.
- Monitored and assured the health and safety standards in the facility.
- Formulated client treatment plans and implemented plans.
- Assisted in budgeting for the facility.
- Provided group and individual therapy.
- Knowledge of JACHO and OSHA regulations.
- Completed ANSA assessments quarterly.
- Participated in staffings with the agency's Psychiatrists regarding client's treatment and medications.
Case Manager II, QMHP - Wishard Health Services-Midtown Community Mental Health - Indianapolis, IN
(2005-08 - 2008-10)
- Completed application processes for Medicaid, TBI and Family Support Waivers/BDDS/DDARS.
- Advocated and referred patients to additional Midtown services or outside agencies for needed services.
- Developed and implemented treatment plans.
- Utilized EMR (Electronic Medical Record) on a daily basis.
- Assessed patient's treatment progress to evaluate success of treatment.
- Taught problem solving techniques and social skills development.
- Identified high risk patient symptoms or circumstances.
- Provided supportive counseling and worked with family and/or other supports to assist in meeting patient's needs/goals.
- Assisted patients with applying for needed entitlements (WIC, Wishard Advantage, Medicaid, AFDC, Food stamps, Medicare A,B,D).
- Conducted numerous home visits and provide medication assistance.
- Completed PASSAR evaluations.
Child Welfare Family Case Manager II/Department of Child Services (DCS) - Marion County Office of Family and Children, Indianapolis, IN / Allen County Office of Family and Children, Fort Wayne, IN - Indianapolis, Indiana / Fort Wayne, Indiana
(2000-04 - 2005-08)
- Responsible for investigating allegations of abuse and neglect.
- Provided protective, preventative and reunification services to adults and children, in order to promote permanency.
- Assisted in managing adoption CHINS cases.
- Worked with various community schools creating IEP's, behavior plans and attending case conferences for children on my caseload.
- Responsible for placing children in foster/substitute care.
- Facilitated court proceedings in Juvenile and Probate Court.
- Maintained close contact with service providers regarding family's progress with services.
- Completed application processes for Medicaid, TBI and Family Support Waivers/BDDS/DDARS.
Employment Specialist/Case Manager - Goodwill Industries - South Bend, IN
(1998-12 - 2000-04)
- Reviewed and assess all background information concerning needs, abilities, and vocational preferences of each person served.
- Taught job seeking methods and techniques.
- Developed individual program plans.
- Conducted case management engaging in constructive and open communication with the Department of Family and Children, Office of Vocational Rehabilitation and other referral sources
- Networked and assisted with employer contacts by phone and/or in person.
- Facilitated and document job development activities on a monthly basis.
- Physically worked with persons served at their place of employment as necessary, and simultaneously monitor and evaluate them for a period of 30 days or more.
- Aware of outside services and make appropriate referrals based on needs identified in the individual program plan
