Housekeeper - The Belmont (Sander Senior Living) - Worcester
(2023-07)
- Maintained high hygiene standards for improved living conditions.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Established clear budgets and cost controls strategies to meet objectives.
- Maintained clean and safe saloon environments, ensuring consistent compliance with COSSH regulations.
- Maintained record keeping systems, aiding in smoother daily operations.
- Audited rooms after cleaning to check cleanliness standards.
- Delegated tasks and briefed staff on shift requirements to meet KPIs.
- Collaborated with maintenance department for immediate repair or maintenance works needed in rooms or common areas.
- Conducted regular inspections of rooms to ensure meticulous attention to detail was maintained by the team.
- Implemented cost-effective measures in housekeeping operations without compromising on quality of service offered to guests.
- Provide support to Housekeeping Manager and cover any managerial duties when required.
- Assisted in inventory management for timely replenishment of cleaning supplies.
- Completed shift reports for smooth handovers and Back of House operations.
- Prepared rotas to create stable team coverage and meet guest needs.
Taxi driver - Worcester Taxis - Worcester, Worcestershire
(2021-07 - 2023-07)
- Transported passengers to desired destinations, resulting in satisfied customers.
- Provided support for elderly or disabled passengers, ensuring a comfortable journey.
- Ensured timely arrivals for client appointments by utilising advanced navigational skills.
- Improved customer satisfaction with friendly, professional demeanour and prompt service.
- Managed difficult driving conditions during inclement weather to ensure passenger safety.
- Maintained safety by adhering to road regulations and traffic laws.
- Communicated effectively with dispatchers about pick-up locations or potential delays.
Convenience store manager - Nisa - Worcester, Worcestershire
(2018-03 - 2021-07)
- Fostered a positive work culture, leading to increased employee morale and productivity.
- Controlled stock rotation for reduced waste and maximised profits.
- Managed supplier relationships for consistent product availability.
- Assisted customers promptly whilst providing knowledgeable advice on products available in the store.
- Conducted regular audits to ensure compliance with company policies and local regulations.
- Handled cash transactions accurately, ensuring financial integrity in every transaction.
- Oversaw business staffing and training, building successful, customer-focused team.
- Ensured accurate inventory management through regular stock takes and efficient ordering processes.
- Demonstrated excellent leadership skills whilst managing a team of 5.
- Monitored and audited inventory, promptly reordering low-stock supplies to avoid shortages.
Kitchen assistant - McDonalds - Worcester, Worcestershire
(2017-06 - 2018-03)
- Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
- Stored ingredients properly, extending their freshness dates significantly.
- Assisted in stock rotation, reducing spoilage and wastage of ingredients.
- Assisted chefs with meal preparations for smoother service during peak hours.
- Ensured smooth operations by efficiently managing front of house duties.
- Ensured accurate cash handling by diligently adhering to company policies.
Assistant Manager - Majestic Bingo - Worcester, Worcestershire
(2001-06 - 2017-03)
- Assessed risk factors in games, safeguarding company's interests from potential frauds.
- Implemented cost control measures without compromising quality of services offered.
- Updated knowledge about latest industry trends, staying competitive in the market.
- Managed daily operations for smooth running of the bingo hall.
- Increased customer retention by implementing engaging bingo activities.
- Cultivated a friendly and welcoming environment with excellent customer service skills.
- Coordinated staff rotas, ensuring sufficient coverage at all times.
- Resolved customer complaints with professionalism and patience.
- Processed payroll for employees, ensuring punctual payment.
Supervisor - Shipleys Amusement - Worcester, Worcestershire
(1993-04 - 2001-06)
- Managed daily operations to increase productivity.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Managed arcade section, ensuring all games were working properly and safely.
