CUSTOMER SERVICE SUPERVISOR - Fanatics Retail Group - Jacksonville, FL
(2016-06)
- Monitored daily operations and evaluated performance to proactively approach backlogs.
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
- Supervised direct reports and enforced adherence to established procedures and deadlines.
- Coordinated office workflow to maximize productivity and labor resources.
- Collaborated with department leads and senior management to coordinate operations and drive improvements.
- Implemented and enforced corporate and departmental policies and service standards.
ACCOUNT EXECUTIVE - AT&T - Jacksonville, FL
(2012-11 - 2016-03)
- Researched and documented account trends to forecast expected sales.
- Collaborated with sales, production and marketing teams throughout project lifecycles to increase productivity and revenues.
- Delivered proposals and presentations regarding product benefits.
- Responded promptly to client referrals, concerns and questions and implemented appropriate adjustments and solutions.
- Remained current on company information and disseminated important information to staff members and clients.
MERCHANDISER - JC Penney - Jacksonville, FL
(2008-08 - 2012-10)
- Interacted with other teams, improving seasonal performance and driving best practices.
- Drove customer service through integrity of merchandising and accuracy of store pricing and signage.
- Briefed staff on stock display and rotation for optimizing space.
- Executed planogram, pricing and signage fostering exceptional customer experiences.
- Partnered with buying teams to create seasonal strategies for departments related to KPIs.
