Customer Service
Send a job offer directly to this candidate
Exceptional computer aptitude and telephone etiquette. Also a great driver. Clean record. Authorized to work in the US for any employer
Non-Emergency Medical Transport Driver - GreenCab - Athens, OH
(2024-07)
Drive customers to their destination. Help them in the car or to the door at appointments. Provide great customer service.
Appointment Setter - The Basement Guys of Cleveland - Kent, OH
(2022-07 - 2023-01)
Greet customers on the on the phone and gather information to schedule estimates for home improvement projects. Coordinate with maps to schedule representatives to peoples homes.
Independent Contractor - DoorDash - Akron, OH
(2019-10 - 2023-01)
Customer Service Representative - Randstad Sourceright - Akron, OH
(2019-07 - 2019-10)
Customer Service Representative - MediaMix 365 - Santa Ana, CA
(2018-12 - 2019-05)
Private Nanny - Private
(2014-05 - 2018-09)
Safely transported children to and from school, medical appointments and extra-curricular activities. Organized activities that enhanced children's physical, emotional and social well-being. Made healthy snacks and meals for 3 children.
Established and maintained a safe play environment for the children. Communicated with parents about daily activities and behaviors. Helped children complete homework assignments and school projects. Encouraged children to be understanding of and patient with others.
Call Center Representative - Infocision Engaged
(2017-05 - 2017-09)
Addressed and resolved customer service complaints empathetically and professionally. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed high call volume with tact and professionalism. Acted professionally and patiently when addressing negative customer feedback. Met or exceeded service and quality standards every review period.
Courier Driver - First American Courier - Youngstown, OH
(2013-01 - 2013-09)
Verified each delivery against shipping instructions before delivering to customers. Completed on-time deliveries by choosing the best and most efficient routes. Created and submitted delivery logs. Recorded each delivery using the proper paperwork before leaving.
Followed the company's loading and unloading procedures for hazardous materials. Fostered positive working relationships with customers by responding to their questions and concerns. Practiced safe and secure loading methods to avoid damaging goods.
Completed all documentation neatly and accurately. Worked overnight shifts during peak periods. Interpreted maps and followed written and verbal directions.
Retail Merchandiser - K-Mart
(2012-04 - 2013-01)
Answered customer questions regarding store merchandise, department information and pricing. Led merchandise selection, pricing, planning and marketing. Conferred with store managers to obtain information about customer needs and preferences.
Removed damaged, out-of-code, not-in-set and discontinued items from displays. Rotated manufacturer products as needed. Loaded and unloaded merchandise using a ladder and pallet jack. Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences. Responded to customer questions and requests in a prompt and efficient manner. Prioritized helping customers over completing other routine tasks in the store.
Engaged with customers in a sincere and friendly manner. Completed all cleaning, stocking and organizing tasks in assigned sales area.
Stockroom Clerk - Wal-Mart
(2008-08 - 2011-01)
Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Identified potential shoplifters and alerted management.
Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Followed merchandising guidelines to present visually appealing displays. Mentored new sales associates to contribute to the store's positive culture. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. Worked with the management team to implement the proper division of responsibilities. Determined customer needs by asking relevant questions and listening actively to the responses.
Store Associate - McDonalds
(2008-01 - 2008-08)
Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers.
Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Maintained high standards of customer service during high-volume, fast-paced operations.
Built loyal clientele through friendly interactions and consistent appreciation. Prepared fountain drinks and ice cream items. Prepared all food orders within a 2-3 minute time frame. Assembled food orders while maintaining appropriate portion control.
Verified that prepared food met all standards for quality and quantity. Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures. Handled currency and credit transactions quickly and accurately.
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times. Strictly followed all cash, security, inventory and labor policies and procedures. Stored food in
High School Diploma - Crestview High School (2004) Columbiana, OH
