Tracey Mamadou

Knowledgeable of medical procedures and practices with various healthcare specialty experiences. Strong technical and organizational skills, combined with the ability to perform direct care and administrative duties in a timely manner. Productive and efficient work habits without supervision. Self-motivator with high energy and ability to meet all goals. Authorized to work in the US for any employer

Medical Administrative Assistant - Cadia Healthcare Pikecreek - Wilmington, DE

(2024-12)

• Managed patient scheduling and appointment coordination, ensuring efficient flow of daily operations
• Maintained accurate electronic medical records (EMR) for all patients, adhering to HIPAA regulations
• Verified insurance coverage and processed claims, resulting in timely reimbursement for medical services rendered
• Coordinated with healthcare providers to obtain necessary documentation and pre-authorization for procedures and treatments
• Responded to patient inquiries regarding appointments, test results, and general information about the practice
• Performed administrative tasks such as answering phone calls, filing paperwork, and managing office supplies inventory
• Collaborated with billing department to resolve any coding or billing discrepancies for accurate claim submission
• Scheduled diagnostic tests and specialist appointments based on physician recommendations
• Ensured compliance with medical office policies and procedures while maintaining a high level of professionalism at all times
• Provided exceptional customer service by addressing patient concerns promptly and effectively
• Assisted in training new staff members on office protocols, EMR systems usage, and customer service standards
• Managed incoming/outgoing correspondence including mail distribution, faxing documents, scanning records into EMR system

Certified Medical Assistant (CMA) - Trinity Health - Newark, DE

(2024-09)

• Assisted physicians and nurses in providing patient care, including taking vital signs, collecting specimens, and administering medications
• Managed patient scheduling and ensured timely appointments for efficient workflow
• Prepared examination rooms by sterilizing equipment and ensuring availability of necessary supplies
• Educated patients on medication instructions, post-treatment care, and preventive measures to promote overall wellness
• Performed basic laboratory tests such as blood draws, urinalysis, and EKGs with precision and adherence to safety protocols

Certified Medical Assistant - Cardiology Consultants of Philadelphia - West Chester, PA

(2024-02)

Certified medical assistant working in a Cardiology setting.

Certified Medical Assistant - ChristianaCare - Glen Mills, PA

(2020-10 - 2024-02)

Certified medical assistant working in primary care setting.

Certified Medical Assistant - Maxim Healthcare Services - Wilmington, DE

(2018-09 - 2020-09)

Certified medical assistant working in several area's of medicine.

Certified Medical Assistant - Crozer Health - Upland, PA

(1999-09 - 2018-09)

Certified medical assistant working in several area's of medicine.

High school diploma - Health Science - Thompson Institute (1998-09 - 1999-09)

High school diploma - South Philadelphia High School (1991-09 - 1995-06)