Traci McColley

Executive Administrative Assistant with extensive experience supporting business owners and executives while managing calendars, meetings, communications, documents, confidential information, and day-to-day business operations. Known for staying organized, anticipating needs, managing competing priorities, and following through without constant direction. Experienced in coordinating projects, vendors, schedules, and administrative workflows across multiple teams and locations.

Proficient in Microsoft 365, Outlook, Excel, Google Workspace, Zoom, DocuSign, and AI-powered productivity tools, with a strong interest in using technology to improve efficiency and streamline administrative work.

Traffic & Media Services Coordinator at BMC Ferrell (2024-08 – 2026-08)

• Coordinated schedules, project deliverables, communications, and follow-up across clients, internal teams, technology partners, and external vendors.
• Managed multiple projects and competing deadlines simultaneously, maintaining organized trackers and monitoring outstanding items to keep work moving forward.
• Coordinated content testing and verification with technology partners in support of streaming application launches.
• Managed operational workflows requiring accuracy, quality control, documentation, and timely follow-through.
• Communicated with clients, vendors, and internal teams to clarify requests, research discrepancies, and resolve issues through proactive follow-up.
• Maintained accurate project and business information across multiple systems using Microsoft Office and related administrative tools.
• Investigated discrepancies, identified appropriate contacts, and coordinated issues through resolution.
• Maintained organized records and ensured teams received accurate information and timely updates.

Corporate Business Manager at Contender eSports Corporate (2018-12 – 2024-08)

• Managed corporate administration, franchise communications, documentation, scheduling, and day-to-day business operations while providing administrative support to company leadership.
• Coordinated purchasing, vendor communication, and equipment orders for franchise locations, supporting successful store openings and ongoing operations.
• Prepared and routed complex business documents through DocuSign, including 235-page Franchise Disclosure Documents and International Franchise Agreements requiring multiple sequential signatures.
• Improved document and administrative workflows by incorporating AI-powered productivity tools to streamline routine tasks and increase efficiency.
• Monitored document routing and completion, following up with multiple signers to keep time-sensitive processes on track.
• Supported payroll and employee onboarding, including payroll processing, employee documentation, and administrative follow-through.
• Managed digital operations for 22 location-specific brand pages across social media platforms and websites, maintaining accurate and consistent information.
• Handled confidential business information and documentation with discretion, sound judgment, and attention to detail.

Executive Assistant at Kristi Payne (2008-09 – 2024-08)

• Provided executive support concurrently with Corporate Business Manager responsibilities at Contender eSports.
• Provided direct executive support to a business owner overseeing business development and franchise operations, managing schedules, communications, documents, records, and competing priorities.
• Managed executive email, meeting schedules, payroll, invoicing, and daily administrative operations, ensuring important tasks and follow-up stayed on track.
• Coordinated executive priorities and administrative needs, independently monitoring deadlines and following through on outstanding items.
• Served as a trusted point of contact for confidential personal, financial, business, and operational information.
• Coordinated vendors, business requests, documents, and recurring administrative needs from initial request through completion.
• Supported payroll and employee onboarding processes while maintaining accurate employee documentation and completing required follow-up.
• Coordinated communications, scheduling, documentation, and administrative needs across multiple franchise locations.

Montessori Teaching Certificate – St. Catherine University