Traci Stamps

Result-driven and adaptable operations professional with over 10 years of experience in administration, customer service, team leadership, and business operations. Proven career progression from administrative support to supervisory leadership, with experience overseeing daily operations, analyzing departmental performance, developing employee training programs, and supporting organizational goals.

Supervisor, Business Specialist at Vitu (2022-12 – Present)

A couple of key contributions while in my role includes ensuring all departments were meeting deadlines and following company policies. Assisted with developing training procedures for 5 areas of operations and business manuals. Interviewing future employees as well as developing career path plans with current employees.

Running variety of reports 7 varies departments that shows the data of production and losses in each department. Involved in product projects and conference calls to ensure the team is up to company standards. Oversee workforce scheduling, timecard compliance, and employee leave management to maintain appropriate staffing levels and support uninterrupted daily operations.

Co- Owner at CreaTionsNevenTs (2016-02 – Present)

Designed, decorated, and created custom cakes and specialty treats for birthdays, weddings, baby showers, holidays, and other special occasions. Consulted with customers to understand their needs, preferences, themes, and design requests. Provided excellent customer service by answering questions, managing orders, communicating with clients, and ensuring customer satisfaction.

Maintained a clean, organized, and sanitary work environment while following proper food-handling practices. Managed multiple orders simultaneously while maintaining attention to detail, product quality, and presentation.

Lead Administrator at Vitu (2020 – 2022)

Responsible for specialized group projects, effectively cross training team members, staffing, and submitting daily metric reports. Traveling up to 10% to and from bank facilities for DMV deposits. Developing solutions to technical errors relating to motor vehicle transactions and tax collection. Processing motor vehicle titles, registrations, and validating payment amounts. Answering client inquiries, daily shipping process, and completing necessary reports to insure effective workflow.

Assistant Administrator II at Vitu (2016-02 – 2020)

Auditing and processing incoming dealer transactions, ensuring that all transactions have the required documentation and necessary corrections. Scanning dealer paperwork into the system for verification, as well as filing the paperwork to be sent to the DMV. Assisting with opening incoming mail and processing outgoing mail on a daily basis.

Answering the phone and responding to emails regarding questions and concerns from customers. Mailing outgoing license plates and stickers to the correct location for replacements and renewals.

Customer Service Representative at Faneuil (2015-10 – 2016-01)

Assisting consumers over the phone with choosing a reliable health plan. Answering questions and concerns regarding health coverage. Providing consumers with the accurate information.

Service tech/ Driver at Freedom Medical (2014-12 – 2015-06)

Delivered and picked up medical beds and medical equipment to and from various hospitals. Properly trained to test a wide variety of medical devices such as, Posey bed 8070’s, SIGMA Spectrum pumps, and Gaymar T-Pumps. Also Rotated On-call shifts with other staff members on a daily basis.

Customer Service Representative at Barebones Work Wear (2013-12 – 2014-02)

Assisted with placing and cancelling orders for customers over the phone. Answering emails with questions and concerns about orders, returns, and exchanges.

Team Lead at Party City (2006-10 – 2013-12)

Accountable for accuracy on time sheets, hiring and interviewing, inventory control, loss prevention, freight deliveries, special order invitations, and managing plan-o-grams to help promote sales. Responsible for supervising the front end and back end of the store. In charge of returns, exchanges, custom ribbons, and custom balloon orders.

Cashier/ Stocking at Party City

Handled the front end of the store as a cashier and greeting incoming customers. In charge of restocking products onto shelves, arranged the aisles to be organized and clean, custom balloon orders. Providing great customer service going beyond the expected standards.

Cashier at Michael’s Art & Craft (2005-08 – 2006-01)

Demonstrated excellent customer service, providing product knowledge, and responsible for restocking products onto shelves. Also assisting customers on the sales floor as well as assisting early morning crew with early deliveries.

Situational leadership course – Dealertrack (2023-05 – 2023-05)

QIP (Quality Incentive Program) Training – Dealertrack (2022-02 – 2022-02)

BPA DMV Training – DMV (2021-12 – 2021-12)

TWI Job instruction training – DealerTrack (2021-07 – 2021-07)

Certificate in Business Office Technology – Center for Employment Training (2014-08 – 2014-08)