Technical Support Specialist - National Electronic Attachment, Inc. (NEA) / Vyne Dental - Remote
(2022-01)
- Provide remote technical support for healthcare and dental software applications including FastAttach® and workflow automation tools.
- Troubleshoot software functionality, connectivity, integration, user access, and system-related issues for healthcare clients and dental offices.
- Guide users through software installation, configuration, updates, and issue resolution using remote support platforms and troubleshooting procedures.
- Document technical issues, escalation details, resolutions, and customer interactions accurately within ticketing systems.
- Collaborate with internal teams and subject matter experts to resolve escalated concerns and improve overall customer experience.
- Support onboarding and training efforts for new users and clients while maintaining strong customer satisfaction.
Apple Support Supervisor - Transcom - Remote
(2019-01 - 2022-12)
- Supervised and coached Apple support advisors providing technical support for Apple devices, iOS/macOS systems, Apple ID accounts, and iCloud services.
- Assisted agents with escalated customer concerns, troubleshooting guidance, resolution strategies, and customer de-escalation techniques.
- Monitored productivity, quality standards, attendance, customer satisfaction metrics, and performance expectations for support teams.
- Conducted coaching sessions, quality reviews, and ongoing performance feedback to improve advisor technical knowledge and customer service skills.
- Supported daily operations in a fast-paced remote support environment while ensuring compliance with Apple support procedures and service expectations.
- Assisted leadership teams with reporting, workflow management, employee support, and operational initiatives.
Tier II Apple Support Advisor / Intuit Tax Specialist - Concentrix - Remote
(2015-01 - 2019-12)
- Provided advanced technical support for Apple devices, iOS/macOS systems, Apple ID accounts, and iCloud services.
- Troubleshot hardware, software, connectivity, syncing, and account-related issues through phone and remote support channels.
- Guided customers through technical troubleshooting and step-by-step resolutions while maintaining high customer satisfaction and Apple support standards.
- Utilized Apple diagnostic tools, support resources, and workflow processes to identify root causes and resolve technical concerns efficiently.
- Provided customer support for Intuit TurboTax products, assisting users with tax software navigation, account access, electronic filing, and general tax preparation questions.
- Troubleshot software-related issues, guided customers through tax return processes, and explained system functionality in a clear and professional manner.
- Documented customer interactions, troubleshooting steps, and resolutions while escalating complex technical or tax-related concerns when necessary.
Administrative Assistant - Central Educational Center (CEC) – Coweta County School System
(2001-01 - 2013-12)
- Provided administrative support to school leadership and staff in a fast-paced educational environment while maintaining professionalism and confidentiality.
- Managed front office operations including phone communications, scheduling, correspondence, filing, data entry, and preparation of school-related documents and reports.
- Coordinated meetings, appointments, events, and daily office activities to support efficient school operations and organizational workflow.
- Communicated with parents, staff, students, and community members regarding school procedures, schedules, and administrative matters.
- Maintained accurate records and assisted with documentation, compliance, purchasing requests, and special projects using Microsoft Office and school management systems.
Tax Preparer (Seasonal) - Jackson Hewitt Tax Service - Newnan, GA
(1999-01 - 2000-12)
- Prepared individual tax returns and assisted clients with tax-related questions and documentation requirements.
- Reviewed financial documents for accuracy and ensured compliance with tax preparation procedures and filing guidelines.
- Provided professional customer service while maintaining confidentiality of sensitive financial information.
Teller I / Bookkeeper II - Fayette County Bank - Peachtree City, GA
(1996-01 - 1998-12)
- Processed customer banking transactions including deposits, withdrawals, payments, and balancing cash drawers.
- Maintained accurate financial records, bookkeeping documentation, and daily transaction reports.
- Provided customer service support while ensuring compliance with banking procedures and confidentiality standards.
88N Transportation Management Coordinator - United States Army Reserve
(1989-01 - 1997-12)
- Coordinated transportation operations, movement scheduling, and logistics planning for personnel, cargo, and military equipment in support of Army operations.
- Planned and authorized convoy movements, coordinated commercial transportation assets, and maintained compliance with military transportation procedures and regulations.
- Created and processed shipping documentation, bills of lading, transportation records, and data entry within automated military tracking systems.
- Supervised cargo and passenger transportation operations including loading, unloading, weight and balance coordination, and hazardous material handling procedures.
- Operated and maintained transportation management and tracking systems to monitor cargo movement, shipment status, and operational readiness in real time.
- Supported mission readiness through communication, administrative coordination, inventory tracking, and organizational support in fast-paced environments requiring leadership, accountability, and attention to detail.
Administrative Assistant / Proof Operator - NationsBank (Bank of America) - Atlanta, GA
(1990-01 - 1996-12)
- Provided administrative and operational support within a fast-paced banking environment.
- Processed and balanced financial transactions, verified banking records, and ensured accuracy of proof operations.
- Managed data entry, filing, reports, and office documentation while maintaining confidentiality and compliance with banking procedures.
