Tracy Jones

Administrative, HR, and Operations professional with 15+ years of experience supporting executives, managing office operations, HR functions, and logistics. Highly skilled in SAP and Oracle ERP systems, payroll, accounts payable, recruiting, and vendor coordination. Recognized for improving workflows, resolving discrepancies, and delivering high-level customer and employee support.

Office Coordinator - Schuetz Container - Indianapolis, IN

(2017-01)

• Coordinate daily logistics and freight scheduling.
• Manage receiving schedules and documentation using SAP and Excel.
• Investigate and resolve POD/BOL discrepancies.
• Inspect damaged hazmat and non-hazmat shipments and coordinate returns or disposal.
• Serve as primary customer service contact, resolving issues efficiently and professionally.

Accounts Payable & Procurement Specialist - Manheim Auto / Heavy Truck / Specialty Auction - Indianapolis, IN

(2012-01 - 2017-12)

• Processed and verified vendor invoices while maintaining accurate AP records.
• Performed monthly AP reconciliations and assisted with month-end close activities.
• Created purchase orders, tracked inventory, and expedited vendor deliveries.
• Maintained supplier relationships and resolved discrepancies.

Client Service Manager / Staffing Specialist - PMI / Manpower / Accessible Staff - Terre Haute & Indianapolis, IN

(2006-01 - 2012-12)

• Managed full-cycle recruiting, interviewing, and placement.
• Administered payroll, employee evaluations, and HR records.
• Conducted onboarding, exit interviews, and safety training.
• Improved productivity through staffing optimization strategies.

Customer Service Specialist - Beltone Hearing Center - Terre Haute, IN

(2003-01 - 2006-12)

• Managed insurance verifications, claims, and patient scheduling.
• Maintained accurate records and generated reports.
• Utilized medical terminology including ICD-9 and CPT coding.

Supervisor - Aegis Communications - Terre Haute, IN

(1999-01 - 2003-12)

• Supervised 25–50 employees across daily operations.
• Administered payroll adjustments, bonuses, and performance reviews.
• Led recruiting efforts, career fairs, and advertising initiatives.

Senior Graphic Artist - Reuben H. Donnelley - Terre Haute, IN

(1990-01 - 1996-12)

• Designed advertisements and marketing materials.
• Managed projects independently while meeting deadlines.

Human Resources - Ivy Tech Community College

Business Administration - Ivy Tech Community College

Certificate - Graphic Arts - Ivy Tech Community College