Customer Service Specialist - Acadiana Waste Services - Lafayette, LA
(2026-01 - 2026-07)
Hired permanently following a successful temporary assignment to manage high-volume customer accounts and direct dispatch service requests.
- Inputted and routed complex service work orders accurately into system databases to ensure timely operations and logistics delivery.
- Managed multi-line telecommunications, systematically capturing details to efficiently handle customer inquiries and resolve complaints.
- Secured and posted client payments while conducting video log audits to investigate and verify service delivery compliance.
Customer Service Representative (Temp-to-Hire) - Express Employment Professionals - Lafayette, LA
(2025-04 - 2026-01)
Deployed to Acadiana Waste Services to provide vital operational support during a high-volume business transition period.
- Maintained rigorous data entry standards for customer work orders, resolved complex account queries, and ensured rapid follow-up turnaround times.
- Processed cash, check, and digital payment submittals, updating customer financial ledgers with high precision.
Office Manager - Lenco Finance - Carencro, LA
(2020-05 - 2024-06)
- Directed daily office workflows and designed operational policies that elevated team productivity and standardized compliance.
- Managed end-to-end loan portfolios: orchestrated applicant vetting, ran comprehensive credit analyses, and finalized underwriting/approvals.
- Administered corporate accounts payable/receivable, systematically tracking invoices and vendor payments to ensure financial accuracy.
- Supervised high-volume cash, check, and money order transactions, completing secure balance reconciliations and corporate deposits.
- Oversaw office payroll processing and managed vendor inventory contracts to ensure uninterrupted business-critical supplies.
Branch Assistant Manager - Excel Finance - Lafayette, LA
(2018-08 - 2020-05)
- Partnered with the Branch Manager to supervise branch operations, train incoming staff, and drive regional loan acquisition targets.
- Evaluated high-volume loan applications, verifying credentials on complex credit histories to secure corporate financial exposure.
- Spearheaded product upselling strategies, driving cross-functional campaigns that measurably expanded client accounts.
- Safeguarded highly sensitive, personally identifiable financial information (PII) in strict compliance with state and federal regulations.
Night Auditor - The Juliet Hotel - Lafayette, LA
(2013-08 - 2018-08)
- Conducted exhaustive nightly financial audits, reconciling ledger entries, guest folios, card payments, and daily cash drawer balances.
- Compiled and distributed comprehensive daily financial reports for executive management, documenting revenue metrics.
- Managed late-night front desk operations, resolving escalated guest inquiries and establishing premium hospitality standards.
Customer Service Representative - World Finance - Lafayette, LA
(2017-10 - 2018-03)
- Processed applications, assessed client credentials, and managed high-volume cashier check verifications and account postings.
- Analyzed customer satisfaction surveys to propose operational bottlenecks improvements, helping optimize the customer journey.
Assistant Manager - Security Finance - Lafayette, LA
(2010-09 - 2017-10)
- Coached and mentored junior associates on regulatory compliance, daily workflow priorities, and service excellence standards.
- Generated dynamic reports analyzing monthly sales patterns, asset inventories, and historical branch performance.
Customer Service Representative - Express Check Advance - Lafayette, LA
(2011-03 - 2011-09)
- Expedited resolution of complex customer complaints, decreasing grievance cycle times through proactive service recovery.
Assistant Manager - Cash Tyme - Lafayette, LA
(2011-01 - 2011-03)
- Maintained flawless point-of-sale records and assisted in constructing strategic operational frameworks to drive profitability.
Guest Service Agent - Drury Hotels - Lafayette, LA
(2005-04 - 2010-09)
- Facilitated check-in/check-out, executed pre-arrival audits, and ensured billing statement accuracy before settlement.
Cashier - Chaisson's Corner Mart - Lafayette, LA
(2010-04 - 2010-07)
- Reconciled starting registers and executed high-precision cash handling, transaction tabulation, and merchandise audits.
Preschool Teacher - King's Kids Learning Center - Lafayette, LA
(2008-12 - 2010-07)
- Constructed individualized, interactive lesson plans, adapting teaching methodologies to accommodate diverse student needs.
Correction Officer - St. Landry Parish Sheriff's Office - Opelousas, LA
(1996-04 - 2005-05)
- Enforced strict facility protocols, maintaining custody, control, and behavioral discipline while ensuring safety regulations.
- Managed secure transfer logistics for inmate transport and coordinated critical care scheduling with medical teams.
