Tracy Orr

Detail-oriented healthcare professional with experience in high-volume medical claims processing, adjudication, and compliance. Proven ability to process 70–100 claims daily with high accuracy while ensuring adherence to CMS guidelines, state mandates, and HIPAA regulations.

Medical Claims Specialist - Aetna / CVS Health

(2023-05)

• Process and adjudicate 70–100 medical claims daily with strong accuracy and attention to detail
• Review claims for deductibles, coinsurance, and benefit limits
• Ensure compliance with CMS guidelines, state mandates, and HIPAA
• Research and resolve claim discrepancies
• Document claim decisions in internal systems

Dispute Analyst I - INCOMM Financial Services

(2022-01 - 2023-02)

• Investigated and resolved transaction disputes including fraud and chargebacks
• Processed refunds, account updates, and adjustments
• Conducted audits to ensure compliance and accuracy

Branch Assistant Manager - Covington Credit

(2021-06 - 2021-12)

• Supported loan processing and daily operations
• Maintained accurate financial records and compliance

Account Manager - Rent-A-Tire

(2020-09 - 2021-05)

• Managed accounts, processed payments, and resolved delinquent balances
• Maintained compliance with state and federal regulations

Senior Customer Service Representative - TSYS

(2014-07 - 2020-08)

• Resolved escalated account issues requiring research
• Trained team members and improved service accuracy

Bachelor of Science - Business Administration - Colorado Technical University (2026)