Tracy Tj

Dedicated Consumer Access Specialist with 3+ years of patient centered care in diverse environments; managing rotating responsibilities from high volume POS collection, data validation & complex account documentation. Subject matter expert in optimizing operational workflows as well as reducing discrepancies

Consumer Access Specialist - DR. MORRIS PODIATRY - PLANTATION FL

(2017-01 - 2022-12)

• Pioneered patient registrations, prior authorizations & insurance verifications, decreasing discrepancies
• Coordinated cross team communications, enhancing experience and increasing administrative processes
• Educated patients on financial responsibilities and insurance coverages, mitigating admission barriers
• IMPACT: Reduced billing errors by over 15% through rigorous weekly audits of patients demographics and insurance data

Sales Account Specialist - ADVANCE AUTO - PLANTATION FL

(2022-01 - 2024-12)

• Managed POS financial collections and daily reconciliations, ensuring zero-variance account balancing
• Documented all client conversations, payer decisions and payment arrangements, mitigating all barriers
• Evaluated transaction & consumer metrics to process financial paperwork, navigating complex payments
• IMPACT: Increased business revenue by 25% through meticulous POS collection, effective stakeholder communication and client education.

Parts Account Specialist - AUTOZONE - SUNRISE FL

(2024-01 - 2026-12)

• Chaired daily inboard switchboard communications workflow, resolving complex account disputes
• Spearheaded cashiering functions, payment collections and daily cash reconciliations, minimizing errors
• Oversaw the onboarding of high-volume consumer profiles, validating data to eliminate processing errors.
• IMPACT: Maintained exceptional quality scores while checking out an average of 100 clients daily, thereby increasing retention by 20%

Bachelors of Science - Biology - Barry University Miami Shores, FL