Consumer Access Specialist - DR. MORRIS PODIATRY - PLANTATION FL
(2017-01 - 2022-12)
- Pioneered patient registrations, prior authorizations & insurance verifications, decreasing discrepancies
- Coordinated cross team communications, enhancing experience and increasing administrative processes
- Educated patients on financial responsibilities and insurance coverages, mitigating admission barriers
- IMPACT: Reduced billing errors by over 15% through rigorous weekly audits of patients demographics and insurance data
Sales Account Specialist - ADVANCE AUTO - PLANTATION FL
(2022-01 - 2024-12)
- Managed POS financial collections and daily reconciliations, ensuring zero-variance account balancing
- Documented all client conversations, payer decisions and payment arrangements, mitigating all barriers
- Evaluated transaction & consumer metrics to process financial paperwork, navigating complex payments
- IMPACT: Increased business revenue by 25% through meticulous POS collection, effective stakeholder communication and client education.
Parts Account Specialist - AUTOZONE - SUNRISE FL
(2024-01 - 2026-12)
- Chaired daily inboard switchboard communications workflow, resolving complex account disputes
- Spearheaded cashiering functions, payment collections and daily cash reconciliations, minimizing errors
- Oversaw the onboarding of high-volume consumer profiles, validating data to eliminate processing errors.
- IMPACT: Maintained exceptional quality scores while checking out an average of 100 clients daily, thereby increasing retention by 20%
