Tram Le

Swim Coach and Administrator managing 25+ children's swim lessons per week, parent scheduling, and front-desk operations for a busy swim school. Handles payment processing, class registration, appointment scheduling, and day-to-day store and pool coordination. Guides families toward the right lesson plan and keeps service flowing smoothly during rush periods.

Swim Coach and Administrator - Flying Fish Swim School

(2019-10)

• Processed 20 payments weekly while tracking business activity and maintaining accurate records.
• Delivered swim lessons to children, adapting instruction to each student's comfort level and learning pace.
• Guided parents toward appropriate lesson plans for their children, improving fit between goals and instruction.
• Managed store and pool operations, balancing daily tasks and maintaining a smooth customer experience.

Teleservice Representative - Clever Care Health Plan - Huntington Beach, CA

(2025-10)

• Assist members with plan questions, eligibility concerns, and basic account updates in a professional manner.
• Document call details accurately to support follow-up, recordkeeping, and consistent service handoffs.
• Use bilingual communication to help Vietnamese-speaking members understand information and next steps.
• Coordinate appointment scheduling and calendar updates for member follow-ups and service requests.

Shift Leader - Panda Express

(2018-10 - 2019-01)

• Supported the manager by supervising staff and coordinating coverage across shifts.
• Handled cashier duties accurately, including payments and customer transactions.
• Opened and closed the store, completing setup and end-of-day checks reliably.

Front Desk Associate - Lowe's

(2018-02 - 2018-10)

• Managed customer orders and online requests, keeping information organized and moving efficiently through the front desk.
• Answered incoming calls and guided customers through product, order, and service questions with steady support.
• Communicated with customers in English and Vietnamese to clarify needs and resolve problems more smoothly.

health care industry - Evergreen Valley College (2018-01)