Trang Do

• Highly organized, hard-working and self-motivated individual. Capable of taking care of all administrative duties, including answering phone calls and making appointments. Talented at creating organized files and always ensuring professional correspondence. 
• Dedicated, loyal and dependable; strive to exceed expectations with service that is second-to-none.
• Enthusiastic student of a medical program who is eager to begin serving patients in the community. I possess a superior work ethic and congenial attitude that can assist patients to be at ease. I have experience in volunteering at nursing homes and always looking for more opportunities to build new skills while gaining experience and knowledge from mentors within the industry. 

99 Ranch Market - 1005 Blalock Rd, Houston, TX 77055

Role: Cashier/ Customer Service Representative ( 07/ 2017 – 03/2018)

• Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
• Assisted customers in locating merchandise 
• Demonstrated interest in customers by carefully listening for their key concerns and resolving their problems to ensure a positive customer experience. 
• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

Role: Cashier and Barista (05/2018 – 06/2020)

• Preparing and serving hot and cold drinks accurately and expeditiously. I was also responsible for creating personalized beverages for customers who were unable to find beverages on the menus that they enjoyed, ranging from basic to complex. 
• Maintain clean working environment and monitor inventory of supplies on hand. 
• Maintain daily cash drawer and balanced at the beginning to the end of each shift. 

Role: Intern as Medical Assistant (July 2020- October 2021)

• Recording vital signs and maintaining medical records
• Assist the doctors with writing SOAP notes and auditing. 
• The main responsibility with my role was to perform electrotherapy for patients. The therapy utilizes electricity to reduce pain, repair tissues, and improve circulation for patients that was injured during vehicular or work accidents. 
• Assisted patients with physical therapy, such as teaching patients how to use gym equipment to ensure that the patient is healing properly. 

Role: Optometric Assistant (July 2021-CURRENT)

• Verify insurance for patients seeking services from the clinic. 
• Schedule appointments for all existing and new patients 
• Use a variety of Microsoft tools (word, powerpoint, excel, etc.) to manage patients’ medical information to ensure that the office is flowing in the most efficient pace possible. 
• Welcoming patients and answering telephones. With this responsibility, the ability to recognize emergencies is a must because some patients will have certain medical conditions that needs to seen right away. 
• Taking patient’s medical history, vitals, and temperature
• Performing basic eye exams and screening tests before the patient sees the optometrist.
• Trained in using optomap machine that screens the patient retinal and review it for any eye conditions.
• Help with the selling and choosing eyewear. 
• Repairing and adjusting glasses to ensure the patient’s comfortability and satisfaction with their purchased eyewear.
• Trained in teaching contact lenses, sometimes helping the patient put on the contact lenses themselves.

CYPRESS RIDGE HIGH SCHOOL – 7900 N Eldridge Pkwy, Houston, TX 77041

Graduation year: June 2018 (GPA: 4.3 on a 4.0 scale)

Honors: National Honor Society; graduated summa cum laude

Secretary for Cy-ridge Interact club; Vice President of the 2018 graduating class

UNIVERSITY OF HOUSTON (MAIN CAMPUS) – 4800 Calhoun Rd, Houston, TX 77004

Major: Health – Public Health Concentration, B.S.

Minor: Biology

Expected graduation year: December 2023

An active member of the American Medical Women’s Association (2019-current)

Treasurer for the Pre-Optometry Organization (2022-current)