Business Owner at A Computer Service and Repair (2010-12 – Present)
- Upgrade and install PC hardware, software, phones, printers, and network connectivity as well
- Take basic computer calls to more complex ones as well.
IT Technician at Bridgestone Americas (2021-12 – 2024-06)
- Point of contact for all Wilson Plant Employees for PC hardware, software, phones, printers, and network connectivity as well as password resets and unlocks etc.
- 2.5 million square foot facility troubleshooting Onlogic PC's and IGEL machines connected to anything from Tire machines, Tubing machines, Mixing machines etc.
Technical Support Analyst – IS Service Desk at Allscripts (2020-11 – 2021-08)
- Point of contact for all Northwell Hospital Employees for PC hardware, software, phones, printers, and network connectivity as well as password resets and unlocks etc.
- Escalate any issues I cannot resolve to proper team or Desktop teams
PC Support Specialist at Gregory Poole Equipment Company (2015-12 – 2020-05)
- Point of contact for 1,500+ Employees for PC hardware, software, phones, printers, and network connectivity
- Break fix on desktops including hardware and software.
- Image and re-image computers and tablets for new hires and current employees and provide training as needed
Tier I Help Desk Support at HCL America Inc. (Anthem) (2015-09 – 2015-12)
- Create, delete, reset, and unlock AD accounts
- Provide support for Anthem employees on any PC or Mac related issue
- Escalate any issue outside of my scope to correct group
Technical Support Specialist at Parata Systems (2014-11 – 2015-08)
- Supported Robotic pill dispensing machines for Parata Systems
- Resolved complex Network and Hardware issues over the phone or remotely with pharmacies that owned Parata equipment
PC Help Desk Support at Carquest / Advanced Autoparts (GPI Technologies) (2014-08 – 2014-11)
- Supported any PC related issues for Top Executive employees
- Responsible for adding users to Active Directory, resetting passwords, scanning for viruses, and educating employees on Microsoft products
- Escalated any issue out of my expertise to the appropriate group
Tier I Help Desk Support at HCL America Inc. (FedEx Help Desk) (2013-09 – 2014-04)
- Resolved desktop related issues including password and connectivity issues (TCP/IP) as well as installed and uninstalled software when needed
- Provided support for FedEx employees on any PC or Mac related issues
- Configured and troubleshot Microsoft Exchange email accounts as well as recovered or located.pst files
- Ensured tickets were resolved well within company guidelines
Regulatory Compliance Technician at Hospira Inc. (2012-10 – 2013-05)
- Created APQR (Annual Product Quality Report) for products based on the APQR schedule
Training Specialist II at Hospira Inc. (2012-07 – 2012-10)
- Conducted training to employees and outside vendors
- Created and updated web based training modules using Lectora and ISOtrain
Maintenance Technician II at Hospira Inc. (2011-07 – 2012-07)
- Performed preventative maintenance, changeovers for different size products, troubleshot and resolved issues throughout the facility and on production and process equipment
- Adhered to regulatory agency policies and continuously trained to stay up to date on changes
Onsite Help Desk at Hospira Inc. (2010-07 – 2011-07)
- Resolved networking issues and connectivity problems on internal employee's computers of 2500+ employees
- Setup and resolved any issues with PC's, Printers, and any other issue that may arise
- Met with employees that received new computers to make sure all personal documents and software was saved on a network drive to be accessed when the new computer was installed
Apple iPhone Support at ACS Inc. (2009-11 – 2010-02)
- Provided phone support to iPhone and iPod end users
- Mediator between AT&T and Apple to resolve any iPhone issue
Technical Support Tier II / Kodak Gallery Trainer at Qualex Inc. (a Kodak Company) (2007-03 – 2008-02)
- Help desk support for field technicians, dispatch, and end users
- Remote monitoring of wide area networks (WAN)
- Diagnostics and troubleshooting of local area networks (LAN)
- Diagnosed and repaired Kodak Picture Maker Kiosks via phone or remote desktop (Citrix)
- Upgraded hardware and software on kiosks
- Advanced customer service and diffusion of volatile situations
- Interacted with third party vendors for companywide resolutions to problems
- Close interaction with Kodak engineers to resolve hardware and software issues as well as writing SOP's for new hardware or software
TAC Tier II at Cisco Systems (2006-02 – 2007-06)
- Provided point of contact support for customers
- Website account support for user names, passwords
- Mediator between customers and engineers
- Routed technical cases to proper departments
- Assisted in opening technical support cases for external as well as internal customers
Technical Support Tier I at Qualex Inc. (a Kodak Company) (2003-06 – 2005-06)
- Diagnosed and repaired Kodak Picture Maker Kiosks (KPM)
- Telephone technician for inbound and outbound calls
- Supported local area networks (LAN) as well as proprietary software
