Travis Heimbigner

As a Senior Executive with over two decades of experience, I specialize in driving customer success and revenue growth by aligning product, engineering, customer service, and sales functions with strategic objectives. My expertise lies in leading cross-functional teams using agile methodologies to implement innovative solutions and marketing strategies that enhance patient acquisition and engagement.

In my previous roles at Henry Schein One and Internet Brands, I successfully unified cloud-based technology across multiple brands into a single platform, implemented campaigns to maximize patient lifetime value, and designed tools to improve practice-patient interactions. I leveraged agile frameworks and tools like Jira, Trello, and Confluence to streamline workflows, track project progress, and ensure efficient communication across teams. These efforts resulted in over $3 million in annual operational cost savings, market-leading websites, and improved customer satisfaction scores, consistently maintaining CSAT above 90%.

Additionally, I have proven expertise in managing P&Ls, onboarding new employees, maintaining multi-country call center teams, and using data-driven insights to refine strategies. I take pride in fostering a culture of continuous improvement and ensuring smooth integration of acquisitions into cohesive, agile teams.

If you’re looking for a results-oriented leader who can optimize operations while maximizing profitability and customer satisfaction, let’s connect and discuss how we can take your business to the next level.

With over 20 years of experience in SaaS, customer success, and business operations in healthcare technology, I have successfully aligned cross-functional teams in product, engineering, customer service, and sales to drive revenue growth and operational efficiency.

At Henry Schein One, Internet Brands, and Sesame Communications, I led efforts to unify cloud-based technologies, enhance patient acquisition and engagement, and improve customer satisfaction. For example, I managed multi-country call center teams and implemented marketing strategies that reduced operational costs by over $3 million annually while maintaining CSAT scores above 90%.

I leverage agile methodologies like Jira, Trello, and Confluence to streamline workflows, track project progress, and improve cross-team communication. Additionally, my expertise in P&L management and data-driven insights has enabled me to optimize processes and ensure continuous improvement, ultimately driving both profitability and customer satisfaction.

You hold a Bachelor's degree in Business Administration, Management, and Operations from Washington State University. This education provided a strong foundation in business leadership, operational efficiency, and management practices, supporting your extensive career in SaaS, customer success, and strategic leadership in healthcare technology.