Travis Trollope

Dynamic retail professional with a proven track record at Best Buy, excelling in team leadership and operations management. Skilled in cash handling and conflict resolution, I have successfully enhanced customer satisfaction and optimized inventory processes, driving sales and fostering a motivated team environment. Committed to achieving results through strategic thinking and effective communication.

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication.

Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Shift Leader at Best Buy (2025-11 – Present)

• Supervised daily operations, ensuring staff adherence to company policies and procedures.
• Trained new team members on customer service standards and product knowledge.
• Coordinated inventory management, optimizing stock levels and reducing discrepancies.
• Implemented sales strategies, enhancing departmental performance during peak hours.
• Resolved customer complaints efficiently, improving overall satisfaction ratings.
• Conducted regular performance evaluations, providing constructive feedback for staff development.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Enforced company policies and regulations with employees.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.

Assistant Store Manager at GameStop (2024-03 – 2025-05)

• Assisted in daily store operations, ensuring adherence to company policies and procedures.
• Managed inventory control processes, including stock replenishment and loss prevention strategies.
• Trained new staff on customer service standards and product knowledge to enhance team performance.
• Developed promotional displays, increasing customer engagement and driving sales during key events.
• Conducted regular audits of merchandise to maintain inventory accuracy and optimize product placement.

Associate at Walmart (2020-07 – 2021-03)

• Assisted in maintaining inventory accuracy through regular stock checks and audits.
• Supported team in executing daily operational tasks efficiently and effectively.
• Adapted quickly to new systems, enhancing workflow processes within the department.
• Collaborated with colleagues to ensure timely product replenishment on sales floor.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Trained new associates on operational procedures and best practices to ensure consistency.

BBA in Business Management – University of Texas Permian Basin (2026-05)

Associate of Applied Science in Mechanical Engineering – Odessa College (2023-05)