Outside Sales Representative - ROLF C. HAGEN - Arizona
(2020-01)
- Manage accounts by phone, email, and in person to introduce Exo Terra, Fluval, Marina, Catit, and other product lines, catalog offerings, promotions, and discounts.
- Support order resolution by coordinating credits for damaged or shorted merchandise and communicating account updates with regional management.
- Prospect for new accounts nationwide; introduce product lines, initiate applications, and guide prospective customers through onboarding steps.
- Track shipments through UPS, FedEx, and regional carriers; provide customers with order-status updates and timely issue resolution.
- Represent pet-product lines at pet and reptile expos through product education, demonstrations, trials, and customer engagement.
Food Brand Ambassador - STRYVE FOODS, LLC - Arizona
(2019-01 - 2020-12)
- Conduct in-store product demonstrations and sample tastings while educating customers, store teams, and retail partners on product benefits.
- Explain the nutritional positioning of biltong as a high-protein snack and tailor conversations to health-conscious and keto-focused shoppers.
- Set up and maintain professional demo stations; track daily sales and inventory to support accurate post-event reporting.
- Recognized in source materials as a top seller of Stryve products in Arizona.
Pet Food Brand Ambassador - Earthborn & Ventru - MIDWESTERN PET FOOD - AZ
(2018-01 - 2019-12)
- Promote Earthborn and Ventru pet-food products through retail visits, customer education, product demonstrations, samples, and coupons.
- Build product awareness with store owners, employees, and customers by explaining ingredients, processing, and product differentiation.
- Use samples and promotional materials to encourage trial, repeat purchases, customer retention, and brand loyalty.
Pet Food Brand Ambassador - Breeder's Choice (Manufacturer of Avoderm & Pinnacle) - ADVANTAGE SOLUTIONS - AZ
(2018-01 - 2019-12)
- Conduct in-store demonstrations, product sampling, coupon distribution, and customer education for Avoderm and Pinnacle pet-food brands to support sales growth.
- Partner with retail teams to explain product features, encourage trial, and maintain strong customer engagement at promotional events.
- Support brand visibility and customer retention through organized demo stations, promotional materials, and knowledgeable service.
Sales Associate / Assistant Manager - PET PLANET - Peoria, AZ
(2018-01 - 2019-12)
- Provided customer service and practical guidance on pet nutrition, animal care, and training while maintaining a welcoming sales floor.
- Supported opening and closing duties, cash handling, restocking, pricing, shipment processing, and shelf presentation.
Construction Laborer - DRS STAIRS AND CONSTRUCTION - San Jose, CA
(2017-01 - 2018-12)
- Supported demolition, job-site cleanup, facility maintenance, landscaping, material handling, and safe use of hand and power tools.
Assistant Manager - PET FOOD EXPRESS - Belmont, CA
(2014-01 - 2017-12)
- Led daily store operations including opening and closing, inventory control, special orders, employee activity reporting, and customer issue resolution.
- Educated customers and associates on dog and cat nutrition, diet, health, training, and product selection to improve service and sales outcomes.
- Trained new employees on product lines and customer-interaction techniques, including role-playing and soft-skill activities.
- Coordinated adoption events with animal rescue agencies and supported merchandising, planograms, and sales-floor presentation.
- Participated in monthly management meetings and documented notable customer and employee incidents for leadership follow-up.
Sales Associate / Merchandising & Loss Prevention - BEST BUY - San Carlos, CA
(2005-01 - 2013-12)
- Sold video games, consoles, MP3 players, Apple products, appliances, home theater systems, computers, accessories, warranties, and protection plans using strong product knowledge and consultative customer service.
- Processed point-of-sale transactions and credit-card applications; promoted financing options and pre-order sales.
- Executed ad sets, product down-stocking, display setup, planograms, cycle counts, annual inventory, and delivery-truck processing.
- Supported shrink control and store safety through floor walks, incident observation, and loss-prevention procedures.
Loss Prevention Supervisor - Fry's Electronics - Palo Alto, CA
Cashier / Acting Manager - Brix BBQ - Menlo Park, CA
Roofing & Painting - Independent Contractor
