Trevor Mahase

An accomplished and detail-oriented telecommunications professional, with a solid background in ISDN PRI, SIP, VOIP, MGCP and voice Trunking, troubleshooting, equipment installations, phone systems, customer service, data migration, and restorations. Leverages communication skills and subject matter expertise to resolve technical issues that arise. A goal-driven and adaptable producer, who builds customer bases, ensures product quality, masters new equipment, and increases efficiency, while supporting short- and long-term company objectives.

Lead Voice Activation Engineer at Altice USA (2019-01 – Present)

• Coordinate and oversee ongoing effort to migrate existing customer services from legacy TDM to VoIP softswitching platform while minimizing any interruption to client business.
• Create Methods of Procedure documents, templates and tools to streamline provisioning process and eliminate unnecessary steps and delays. Collaborate with internal OSS development teams to implement more efficient workflows and automations.
• Collaborate with Sales/Pre-Sales staff to propose and customize products/processes for potential clients as well as existing clients. Propose options for performance and functionality improvement of technical assets.
• Provide training and escalation support to senior and advanced switch technicians. Also provide documentation and pre-activation scopes of work to Service Delivery management team to help coordinate service-affecting work.
• Serve as 24/7 technical escalation point for voice activation, support and maintenance teams.

Advanced Switch Technician at Altice USA (2018-01 – 2019-01)

• Chosen for team lead on multiple high profitable clients in 2018, 40% more projects led than any other team members.
• Achieved the highest productivity merit within the company within the shortest time. Best in 10 years.
• Appointed as a liaison for High Priority and time sensitive and mission critical customers such as various hospitals and educational facilities.
• Provisioned TDM and SIP services on both Legacy 5ESS switch and Metaswitch Softswitch platforms
• Performed interoperability testing with client-facing voice services including T1, PRI and SIP trunking for business customers, across multiple soft-switching and Session Border Controller platforms.
• Interop testing with various PBX equipment, including Cisco UCM, Avaya, Asterisk, 3cX, Mitel, and many more.
• Responsible for troubleshooting call routing and translation issues using Metaview SAS, Metaswitch API debugging, Wireshark PCAPs, and Adtran command line debugging

Jr. Network Analyst/Switch Technician at TekSystems (2016-01 – 2018-01)

• Solely responsible for handling all troubles for one of the company's most lucrative accounts.
• Saved company $10,000 annually by providing in house troubleshooting for legacy services.
• Maintained and troubleshot the company's 7 local and outer regions Lucent 5ESS switches with 100% Uptime.
• Maintained accurate inventory and ordering new packs and spares as needed and Schedule maintenances when an issue arise.
• Triage and troubleshoot customer issues involving transport, T1's and POTs lines, PRI, and IAD Debugging
• Access and troubleshoot various transport and CPE equipment in the Lightpath Network such as MUXs, DACS, and Ethernet Ring Devices

Switch Technician II at Windstream (2009-01 – 2016-01)

• Promoted to Switch Technician Level 2 by being readily available to perform any task at hand as well as having the willingness to learn new technologies.
• Resolved numerous switch and high priority customer troubles, which were recognized company-wide.
• Quickly became SME on various CLEC telephony equipment, such as Lucent 5ESS, Genband G9 Softswitch, Alcatel 1631 and 1630 DACS, and Tellabs 5500 and 532 DACS, as well as Cisco data equipment and Polycom phone systems.
• Created, tested, and ran coaxial and fiber-optic cables to various voice and data equipment. Installed new backbone Cisco data switches and routers at central office.
• Bench-tested customer premise equipment, loading router configurations and testing integrity. Performed customer onsite installations, troubleshooting and turn-up installation, and troubleshooting and turn-up of our hosted phone product.
• Completed fiber-optic splicing training and Ethernet testing.
• Worked 48-hour shifts during Hurricane Sandy relief efforts to ensure switch and generators were up and running.
• Rack and Stacked customer premise equipment and tested services before going live.

Bachelor in Telecommunications & Business – St. John's University (2000-01 – 2004-01)