Office Lead
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I would like to take a challenging role where I will utilize my expertise, previous experience and skills give an efficient and effective solution that would help the organization to achieve the best solution in business which would increase its productivity in market. Authorized to work in the US for any employer
Office Lead at Save A Lot (2024-12 – Present)
I process Payroll for the warehouse on a weekly basis to ensure team members are paid accurately. I also process credits for the warehouse daily. I complete Logistics reports for the logistics manager.
I do onboarding training for all new hires. I explain the companies policies and benefits. I do monthly reports for management. I help any team members with questions or concerns regarding attendance, points or payroll inquiries.
I am cross training to learn the shipping process for the warehouse to help support the clerks.
Customer Service Representative at Usparalog (2024-10 – 2024-11)
I work as a contractor for The Department of Veterans Affairs call center, taking inbound calls to assist Veterans or callers with providing information or general assistance with technical issues, concerns, and complaints. Guiding them on where to go for information or transferring them to the correct area for further assistance.
Member Service Representative at Navy Federal Credit Union (2021-09 – 2024-08)
I work in an inbound call center taking back to back calls to assist members with their accounts. I handle customer service calls for checking and savings and take calls for credit cards.
Customer Service Representative at DM Bowman, Inc. (2020-12 – 2021-09)
I work with a variety of suppliers to ensure we meet their shipping requirements and that there loads are sent out on time and the appropriate paperwork is sent with the drivers. I maintain the office and drivers dealing with inbound and outbound loads. I answer emails about loads coming in and going out.
I key orders in the system based off of what the customer is requesting. I schedule all inbounds and some of our customers outbound loads. I answer all incoming calls for the warehouse. I also go out on the dock when needed for issues with any orders.
Account Manager at Franklin Logistics & Development (2020-07 – 2020-12)
In this position I answer incoming emails from outside carriers requesting deliveries and appointments to set up to delivery of staples paper products. I work with the warehouse I work in as well as 3 other warehouses to schedule and set up loads that are going out as well as coming in for deliveries. I work within 2 systems to schedule and set up the loads with all the paperwork and locations where the product is coming in to or going out of.
I confirm with the franklin drivers as well as the outside carriers to ensure they are getting the product the need and that it is picked up and delivered to the location within the requested timeframe. I use the systems to ensure all paperwork is completed as well as the product having the necessary labels to go with each load. I have 3 total accounts that I manage for to ensure the best customer service is provided for each client.
Parcel Assistant at FedEx (2019-10 – 2020-07)
Parcel assistants job is to move packages throughout the facility. Incumbent will be required to safely perform assigned tasks while meeting predetermined standards
Operations Assistant at Dedicated Logistics, Inc (2017-07 – 2018-05)
I work with associates on the dock with the paperwork, ensuring all paperwork is correct and complete for the loading of the trucks. I do daily reports for management and gather the information for their daily morning calls, Help with answering calls coming from dealerships inquiring about missing paperwork or parts or to check the status of an order placed as well as multiple other functions needed to do the daily job
Dispatcher II at Carey International, Inc. (2016-10 – 2017-07)
Dispatching for East hub which include: Detroit, Miami, Washington DC. In this position I speak with Chauffeurs, Passengers, Arrangers, and multiple other departments and people ensuring the questions are answered and we maintain top quality for each job. My responsibilities are to ensure that I am tracking the Chauffeurs and making sure they are where they need to be as well as on time to pick up the passengers.
I make outbound calls as well as taking inbound calls to ensure our service is top notch for our clients.
Credit Early Warning Specialist at Citibank (2010-01 – 2015-01)
Responsible for judgmentally reviewing existing accounts and treating them based on their credit bureau information and also their credit performance with Citibank. Reviewing customer's payments for potential credit risk and determine appropriate actions. Work variations of queue work/inbound calls.
Educate customers on Credit Early Warning processes and procedures. Assist fellow teammates with questions regarding procedures Process Improvement Team. Subject matter expert and tester for RSO to Choridant project.
High school diploma in General – Hedgesville High School (2008-05)
