Tricia P

Accomplished professional with extensive experience in streamlining administrative processes and operational workflows to enhance organizational efficiency and customer engagement. Excel at coordinating complex schedules, managing multi-channel communications, and maintaining accurate records across high-volume environments. Proficient in financial tracking, reporting, and regulatory compliance to ensure operational integrity.

Skilled in customer service excellence, conflict resolution, and fostering inclusive stakeholder relationships. Adept at leveraging technology and database systems to optimize workflow and program delivery. Notable success in supporting event planning, facility coordination, and cross-functional team performance.

Kitchen Design Specialist / Appliance Sales Associate - Lowe's Home Improvement - Seattle and Monroe, WA

(2021-01)

Centralize departmental coordination by managing estimates, installer schedules, order lifecycles, and installation follow-ups to closure. Translate spatial data into executable layouts by applying 2020 Design software within budget and dimensional constraints. Sustain operational accuracy by completing structured continuing education covering specifications, promotions, and installation standards.

Preserve sales readiness by tracking inventory movement and coordinating replenishment with vendors and regional locations. Enforce pricing compliance by conducting audits aligned with corporate documentation and approval standards.

• Generated customer solutions by aligning requirements, scope, and product selections with service offerings.
• Enhanced departmental capability through associate training, ensuring procedural accuracy and performance consistency.
• Attained recurring revenue objectives by consistently surpassing defined sales benchmarks.
• Expanded financing adoption by exceeding credit participation metrics through solution-based communication.
• Balanced fiscal parameters by aligning customer budgets with functional design execution.
• Accelerated project funding by facilitating financing workflows and approval sequencing with internal teams.

Franchise General Manager / Multi-Unit Operations Manager - Jersey Mike's Subs - Shoreline, WA

(2016-01 - 2021-12)

Directed multi-location operations by enforcing brand requirements, regulatory standards, and procedural controls. Orchestrated talent processes by overseeing recruitment, onboarding, training, and retention strategies. Validated inspection readiness by enforcing health compliance and internal safety protocols. Resolved escalated operational disruptions by applying corrective leadership and service recovery measures.

• Assessed enterprise performance through annual reviews across financial, labor, quality, and service metrics.
• Developed leadership pipelines by mentoring General Managers on workforce, inventory, and cost discipline.
• Standardized execution practices by implementing uniform operating frameworks across all assigned sites.
• Interpreted operational analytics by evaluating sales trends, labor ratios, and food cost variances to improve margins.
• Regulated staffing expenditures by aligning labor schedules with forecasted demand thresholds.
• Stabilized challenged locations by deploying targeted improvement plans and hands-on operational support.
• Reinforced accountability culture by establishing performance expectations and execution standards.

Assistant Manager - Denny's Restaurant - Lathrop, CA

(2015-01 - 2016-12)

Maintained service continuity by supporting daily operational execution aligned with corporate standards. Addressed guest escalations by implementing immediate resolution practices during service disruptions. Supported regulatory adherence by enforcing sanitation, safety, and food handling requirements.

Monitored supply utilization by assisting with inventory reviews and waste reduction efforts. Executed promotional initiatives by supporting menu updates and operational rollouts. Preserved documentation accuracy by maintaining scheduling, safety, and training records.

• Optimized labor deployment by assisting with scheduling coordination and shift coverage adjustments.
• Guided team performance by supervising front- and back-of-house staff against service benchmarks.
• Advanced workforce readiness by participating in onboarding, training delivery, and performance tracking.
• Controlled cash integrity by managing drawer reconciliation, deposits, and variance reporting.
• Assumed leadership authority by covering General Manager responsibilities during absences.

Insurance Sales Representative - State Farm Insurance - Newport Beach, CA

Maintained licensing compliance by upholding California regulatory and continuing education requirements. Ensured regulatory adherence by following CDI standards, privacy mandates, and underwriting controls. Processed transactions by managing applications, renewals, modifications, and claims support. Educated policyholders by clarifying coverage structures, exclusions, limits, and endorsements. Sustained professional competency through ongoing education aligned with industry standards.

• Delivered risk-aligned coverage recommendations across life, health, property, casualty, and financial portfolios.
• Conducted policy evaluations by updating coverage based on evolving life and financial conditions.
• Built retention stability by sustaining long-term client relationships through structured outreach.
• Supported revenue objectives by coordinating sales activity with agency leadership under ethical guidelines.
• Utilized management systems by documenting interactions, tracking pipelines, and recording policy actions.