Trilby Miller

Passionate about providing exceptional service to my employer with a strong desire to work hard and diligently.

Sheriff's Deputy (Part-Time) at Bibb County Sheriff's Office (2024-08 – 2026-01)

• Ensuring inmates remain in confinement, supervising the delivery of meals to the inmates, searching inmates for contraband, and monitoring the security of the inmates during daily activities.
• Hold inmates responsible for the crimes that they committed by ensuring that they serve their sentences in a safe and controlled environment.
• Enforce and maintain the law by assisting in the reformation of inmates.

Customer Service Representative at Fort Valley Utility Commission (2023-10 – 2025-03)

• Greets all walk-in customers with courtesy and processes payments in a timely and professional manner.
• Receives incoming calls or visitors. Determines the nature of the call and refers to appropriate individual or department.
• Serves as dispatcher, initiating or receiving calls to relay or receive information.
• Issues work orders for new connects, disconnects, re-reads, and possible leaks.
• Processes all NSF checks returned by our bank and notifies customer by door hanger of time allowed to satisfy or be disconnected.
• Applies penalties and processes cut off notification listing on each due date.
• Processes cut off list, carefully checking for payment extensions, arrangements, or any applicable notes on the account.
• Processes payments and calls in over radio to meter crew for reconnect in a timely manner.
• Balances daily cash drawer with minimal shortages/overages.
• Prepares cash and checks for daily deposits turned into Finance Department.
• Resolves most customer disputes without direct supervision.
• Performs other duties as assigned.
• Initiates automated reminders (I-Voice) to customers on all cycles one day prior to due date.

Correctional Officer at Georgia Department of Corrections (2022-03 – 2023-10)

• Enforce rules and keep order within the prison.
• Supervise activities of people in custody.
• Inspect facilities to ensure that they meet security and safety standards.
• Conduct searches in the facility, such as of persons and property, for rule violations.

Front Desk Medical Receptionist at First Choice Primary Care (2019-05 – 2022-03)

• Answers telephone, schedules appointments, and provided great customer service to patients.
• Scans documents into ECW.
• Monitors eFax to enter reports into ECW or process requests for medical releases without delays.
• Screened patients for sliding fee discount eligibility with required documentation which was needed to reduce the cost of healthcare.
• Utilizes web portals to verify patient's insurance coverage and consistently documents effective and termination of coverage dates, primary & secondary insurance coverage, deductibles and/or co-pays into ECW.
• Deals with the public with good communication skills.
• If patient is uninsured, performance of annual reassessments and completing interval for self-declaration specific to sliding fee discount program.
• Obtains consent for treatment, signature on HIPAA forms, scans insurance and picture ID, verifies correct patient demographics such as name, address, home & cell phone numbers, income, and employment status.
• Performs Close of Day activities to include balancing cash drawer to day sheets.

High school diploma or GED

Associate of science degree (AS) in General Studies – Georgia Military College (2020-09 – 2023-03)

Associate of science degree (AS) in Social Work – Georgia Military College (2020-09 – 2022-05)