Sheriff's Deputy (Part-Time) at Bibb County Sheriff's Office (2024-08 – 2026-01)
- Ensuring inmates remain in confinement, supervising the delivery of meals to the inmates, searching inmates for contraband, and monitoring the security of the inmates during daily activities.
- Hold inmates responsible for the crimes that they committed by ensuring that they serve their sentences in a safe and controlled environment.
- Enforce and maintain the law by assisting in the reformation of inmates.
Customer Service Representative at Fort Valley Utility Commission (2023-10 – 2025-03)
- Greets all walk-in customers with courtesy and processes payments in a timely and professional manner.
- Receives incoming calls or visitors. Determines the nature of the call and refers to appropriate individual or department.
- Serves as dispatcher, initiating or receiving calls to relay or receive information.
- Issues work orders for new connects, disconnects, re-reads, and possible leaks.
- Processes all NSF checks returned by our bank and notifies customer by door hanger of time allowed to satisfy or be disconnected.
- Applies penalties and processes cut off notification listing on each due date.
- Processes cut off list, carefully checking for payment extensions, arrangements, or any applicable notes on the account.
- Processes payments and calls in over radio to meter crew for reconnect in a timely manner.
- Balances daily cash drawer with minimal shortages/overages.
- Prepares cash and checks for daily deposits turned into Finance Department.
- Resolves most customer disputes without direct supervision.
- Performs other duties as assigned.
- Initiates automated reminders (I-Voice) to customers on all cycles one day prior to due date.
Correctional Officer at Georgia Department of Corrections (2022-03 – 2023-10)
- Enforce rules and keep order within the prison.
- Supervise activities of people in custody.
- Inspect facilities to ensure that they meet security and safety standards.
- Conduct searches in the facility, such as of persons and property, for rule violations.
Front Desk Medical Receptionist at First Choice Primary Care (2019-05 – 2022-03)
- Answers telephone, schedules appointments, and provided great customer service to patients.
- Scans documents into ECW.
- Monitors eFax to enter reports into ECW or process requests for medical releases without delays.
- Screened patients for sliding fee discount eligibility with required documentation which was needed to reduce the cost of healthcare.
- Utilizes web portals to verify patient's insurance coverage and consistently documents effective and termination of coverage dates, primary & secondary insurance coverage, deductibles and/or co-pays into ECW.
- Deals with the public with good communication skills.
- If patient is uninsured, performance of annual reassessments and completing interval for self-declaration specific to sliding fee discount program.
- Obtains consent for treatment, signature on HIPAA forms, scans insurance and picture ID, verifies correct patient demographics such as name, address, home & cell phone numbers, income, and employment status.
- Performs Close of Day activities to include balancing cash drawer to day sheets.
