Customer Service Manager at Family Dollar (2025-06 – 2025-11)
- Managed customer inquiries and resolved issues effectively.
- Trained new staff on customer service protocols and procedures.
- Oversaw daily operations to ensure smooth store functionality.
- Implemented strategies to enhance customer satisfaction and loyalty.
- Coordinated inventory management to support product availability.
- Assisted in the development of promotional displays and signage.
- Engaged with customers to understand their needs and preferences.
- Collaborated with team members to maintain a positive work environment.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed and implemented strategies for providing excellent customer service experience.
Front Counter Crew Member at Fox's Pizza (2024-03 – 2024-05)
- Greeted customers and took food orders at the front counter.
- Prepared and assembled pizzas according to customer specifications.
- Operated cash register and processed customer payments efficiently.
- Maintained cleanliness of front counter and dining area throughout shift.
- Provided menu information and answered customer questions promptly.
- Collaborated with kitchen staff to ensure timely order completion.
- Handled customer complaints with professionalism and courtesy.
- Greeted customers in a friendly and courteous manner, providing excellent customer service.
- Cleaned work areas regularly throughout shift including counters, equipment, floors.
- Operated cash registers to process payments from customers.
- Responded promptly to customer complaints or concerns in a professional manner.
- Assisted customers with inquiries, orders, and purchases of products.
- Communicated effectively with other staff members regarding customer service issues or operational problems.
- Ensured that all food items were prepared according to company specifications.
- Adhered to all safety protocols while handling food products.
- Offered suggestions on product selection based on customer preferences.
Cashier at Piggly Wiggly Grocery Store (2023-08 – 2024-02)
- Processed customer transactions efficiently at Piggly Wiggly checkout lanes.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted customers with product inquiries and provided excellent service.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled returns and exchanges following store policies and procedures.
- Bagged groceries carefully, ensuring products remained intact during transport.
- Operated point-of-sale system to process payments and manage inventory data.
- Ensured cleanliness and organization of checkout area for optimal customer experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
